Laundry System Technician

Key Responsibilities / Duties

• Promote and support a culture of excellence at Spokane Tribe Resort & Casino by modeling STRC values, delivering exceptional guest service, and upholding the highest standards of professionalism and ethics.
• Provide exceptional guest service throughout all interactions.
• Ensure compliance with all applicable gaming regulations, internal controls, and departmental policies, including requirements of the Gaming Commission and applicable state and federal authorities.
• Inspect, troubleshoot, repair, and maintain commercial laundry equipment used in high-volume resort operations, including, but not limited to washers, dryers, flatwork ironers, folders, presses, conveyors, pumps, motors, belts, bearings, and valves.
• Perform scheduled preventive maintenance on all laundry equipment according to manufacturer specifications and departmental maintenance schedules; document all service activity in the work order management system.
• Monitor, maintain, and repair supporting utility systems directly tied to laundry operations, including hot water supply, steam, drainage, compressed air, and chemical dispensing systems.
• Diagnose and resolve equipment failures involving mechanical, electrical, plumbing, pneumatic, and electronic control systems; escalate complex failures to OEM vendors or specialty contractors as warranted.
• Maintain an accurate inventory of parts, supplies, and chemicals used in laundry operations; coordinate with Warehouse and Purchasing for procurement of replacement parts and consumables.
• Ensure chemical dispensing systems are properly calibrated and that chemical usage complies with Safety Data Sheet (SDS) requirements, OSHA standards, and departmental safety protocols.
• Respond promptly to equipment breakdowns and emergency service calls to minimize operational impact on linen supply and overall resort operations; participate in on-call rotation as required.
• Cook with and communicate with Housekeeping, Hotel, and Food & Beverage leadership to communicate equipment status, planned maintenance windows, and linen availability impacts in a timely and professional manner.
• Perform duties and responsibilities associated with the Facilities Engineer position.
• Demonstrate dependability and reliability by maintaining regular, punctual attendance and consistently fulfilling assigned shifts and responsibilities.
• Create, maintain, and facilitate a positive and safe work environment; promote healthy team member relations and report concerns to appropriate personnel.
• Perform other duties as assigned.

Education & Experience

• A high school diploma or GED is required.
• Technical training or vocational certification in industrial maintenance, HVAC, electrical, or a related trade is preferred.
• A minimum of two (2) years of maintenance experience in commercial laundry, hospitality, healthcare, or industrial/institutional maintenance is required.
• Obtain and maintain applicable state gas piping/appliance license as required for work on gas-fired commercial equipment.
• Willing and available to work varied schedules, including nights, weekends, and holidays.

Skills, Abilities & Competencies

• Working knowledge of mechanical, electrical, plumbing, pneumatic, and electronic control systems as applied to commercial laundry equipment.
• Ability to read and interpret technical manuals, wiring diagrams, equipment schematics, and parts lists.
• Proficiency with electronic work order systems and basic computer skills, including email and maintenance recordkeeping.
• Proven ability to work independently, prioritize repair decisions, and perform effectively in a fast-paced, high-volume resort environment.
• Communicate effectively with guests, team members, and external contacts.
• Read, write, and speak English fluently.
• High level of integrity, discretion, and commitment to confidentiality.
• Maintain a positive, professional, and productive demeanor.
• Move efficiently throughout the work area.
• Obtain and maintain a valid gaming license and applicable position certifications/licenses.