Laundry Supervisor

About the role

The Supervisor, Laundry, Uniforms and Valet Services runs the daily operation of the property’s laundry, colleague uniform program, and guest valet services. This is a hands-on supervisory role responsible for production quality, turnaround, team performance, inventory accuracy, chemical safety, and equipment maintenance.

Responsibilities

Laundry, Uniforms, and Valet Operations

• Supervise daily laundry, garment cleaning, wet cleaning, pressing, and valet service operations, monitoring production flow to meet all service deadlines.
• Inspect finished products to confirm items meet BHC quality and presentation standards before release.
• Oversee the colleague uniform program: issuing, tracking, collecting, coordinating repairs and alterations, and maintaining accurate inventory records.
• Oversee guest valet services, ensuring timely and accurate pickup, processing, and delivery of garments.
• Address guest complaints or quality issues related to laundry or valet services promptly and to BHC service standards.
• Ensure proper use, handling, and maintenance of all laundry equipment, machinery, and chemicals.

Inventory, Safety, and Compliance

• Maintain inventory controls for uniforms, linens, cleaning chemicals, and operational supplies; conduct regular counts and place orders to prevent shortages.
• Ensure proper storage, labeling, and handling of chemicals in compliance with safety data sheets and all health, safety, and environmental regulations.
• Report safety hazards, equipment malfunctions, and maintenance needs immediately.
• Utilize property systems to manage guest orders, track production metrics, maintain records, and generate departmental reports.

Team Supervision

• Train, coach, and develop team members on procedures, equipment operation, safety protocols, and service standards.
• Assign daily tasks, manage shift rotations, and ensure adequate staffing at all times.
• Monitor colleague performance and provide regular feedback and evaluations.

Requirements

• Minimum of two years of supervisory experience in laundry, dry cleaning, valet services, textile care, or a related hospitality environment.
• Working knowledge of garment care best practices, including wet cleaning, dry cleaning, pressing, and fabric-specific handling.
• Experience with uniform management and inventory control.
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams) and comfort with production tracking systems.
• Strong communication skills sufficient to coordinate across departments and with guests.
• Ability to train, develop, and hold a team accountable to production and quality standards.
• Ability to work a flexible schedule including early mornings, evenings, weekends, and holidays.

Physical Capabilities

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Ability to stand and walk for extended periods throughout the duration of a shift, typically eight or more hours.
• Ability to frequently lift, carry, push, and pull up to 50 pounds, including linen bags, chemical containers, and laundry carts.
• Ability to bend, stoop, reach, and move throughout the laundry facility, storage areas, and service corridors.
• Regular exposure to heat, humidity, steam, cleaning chemicals, and industrial laundry equipment.
• Ability to operate commercial laundry machinery, pressing equipment, and material-handling carts safely.
• Required use of personal protective equipment (PPE) including gloves, eye protection, and non-slip footwear as conditions require.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.