Launch Trainer

About the role

Launch Trainers are essential to delivering a world-class onboarding experience at Dandy. You’ll guide new dental practices through engaging training sessions—both virtual and in-person—to build confidence and excitement around digital dentistry. Beyond initial onboarding, you’ll continue coaching practices on scan quality, ordering workflows, and feature adoption to ensure long-term success. This is a high-impact, customer-facing role for someone who loves teaching, building trust, and driving measurable outcomes. This role includes up to 20% travel for in-practice training and support.

What you’ll do

Live Training & Onboarding

• Lead new practices through Dandy’s onboarding program, helping them ramp up quickly and effectively.
• Deliver engaging training sessions, both virtually and on-site, tailored to the learning styles and structure of each practice.
• Demonstrate best practices in intraoral scanning and digital workflows, offering hands-on coaching during live sessions.
• Build credibility and clinical trust that drives confidence and early adoption.
• Take ownership of each launch, ensuring practices achieve key milestones from day one.

Ongoing Coaching & Success Enablement

• Serve as a trusted coach post-launch, helping practices refine workflows and overcome adoption barriers.
• Monitor early scan quality and deliver clear, constructive feedback to drive technique improvement.
• Identify gaps in product usage and offer targeted follow-up to close them.
• Conduct First Case Monitoring sessions to reinforce best practices and ensure order success.
• Collaborate with Customer Success, Product, and Support teams to share insights and improve the customer journey.
• Recognize early wins and celebrate progress to build practice confidence and momentum.

What we’re looking for

• Experience training on digital dental platforms or clinical technologies in a practice environment (iTero or Trios strongly preferred).
• Hands-on knowledge of intraoral scanning and digital dental workflows.
• Excellent teaching and facilitation skills—able to simplify technical concepts and drive behavioral change.
• Clear, confident communicator with outstanding virtual presentation and interpersonal skills.
• Customer-first mindset—empathetic, patient, and skilled at building trust remotely.
• Highly organized and accountable, with a track record of owning outcomes and follow-through.
• Quick learner, tech-savvy, and adaptable in fast-paced environments.
• Organized and efficient in managing multiple trainings, follow-ups, and customer touchpoints.
• Persuasive and supportive coach, skilled in encouraging behavior change and driving adoption.