Launch Manager

About the role

This role is a Launch Manager at Miter, a company rebuilding core HR, finance, and operations systems for construction contractors. The goal is to help contractors build with confidence by providing tools for better team management, cost control, and job site execution.

Responsibilities

• Proactively manage the full implementation process for your book of business, providing visibility into project status and risk
• Partner with customers to understand their requirements, and consult on optimal Miter configuration for their needs
• Migrate employee and payroll data from legacy systems into Miter, ensuring accuracy and completeness
• Provide training and product guidance to employers and brokers throughout the implementation process
• Troubleshoot and resolve implementation blockers quickly and calmly, maintaining trust with the customer
• Collaborate closely with Product and Engineering to prioritize enhancements that will make launches smoother and faster

Requirements

• 3+ years of SaaS implementation/onboarding, consulting or project management experience
• Excellent written and verbal communication skills, able to simplify complex concepts for non-experts
• Proven ability to manage multiple projects and stakeholders simultaneously
• Customer-first mindset with high empathy and ownership
• Strong problem-solving skills and ability to adapt when priorities shift
• Detail-oriented with exceptional organizational skills

Qualifications

• Experience in the construction industry preferred
• Knowledge of HR, finance, and operations systems
• Ability to work independently and as part of a team

Skills

• Project Management
• Customer Service
• Technical Support
• Communication

Benefits

• Competitive Compensation: Well above market salary, commission, and equity packages
• Medical Insurance: Comprehensive medical, dental, FSA, vision plans
• 401(k) Retirement Plan: Company-matched contributions
• Flexible PTO: Time off to recharge
• Parental Leave: Paid leave for all parents
• Learning & Development: Annual educational allowance
• Office Extras: Snacks, coffee, lunch, commuter benefits
• Community: Company-wide and team-specific off-sites
• Hybrid vs. Remote Approach: Flexible work schedule depending on location

Pay

$120K - $140K

Schedule

Hybrid or Remote