Launch Manager

About the role

This role is within the Launch Manager team at Miter, a company focused on rebuilding core HR, finance, and operations systems for construction contractors. The goal is to help these contractors build with confidence by providing tools that streamline processes and improve efficiency.

Responsibilities

• Proactively manage the full implementation process for your book of business, providing visibility into project status and risk
• Partner with customers to understand their requirements, and consult on optimal Miter configuration for their needs
• Migrate employee and payroll data from legacy systems into Miter, ensuring accuracy and completeness
• Provide training and product guidance to employers and brokers throughout the implementation process
• Troubleshoot and resolve implementation blockers quickly and calmly, maintaining trust with the customer
• Collaborate closely with Product and Engineering to prioritize enhancements that will make launches smoother and faster

Requirements

• 3+ years of SaaS implementation/onboarding, consulting or project management experience
• Excellent written and verbal communication skills, able to simplify complex concepts for non-experts
• Proven ability to manage multiple projects and stakeholders simultaneously
• Customer-first mindset with high empathy and ownership
• Strong problem-solving skills and ability to adapt when priorities shift
• Detail-oriented with exceptional organizational skills

Qualifications

• Experience in the construction industry is a plus
• Knowledge of HR, finance, and operations systems is beneficial

Skills

• Project Management
• Communication Skills
• Problem Solving
• Customer Service Orientation

Benefits

• Competitive Compensation
• Medical Insurance
• 401(k) Retirement Plan
• Flexible PTO
• Parental Leave
• Learning & Development
• Office Extras
• Community Events
• Hybrid or Remote Work Option

Pay

$120K - $140K

Schedule

Hybrid or Remote Work Option