Launch Manager

About the role

Naturally organized and detail-oriented, you keep projects moving. A confident communicator, empathetic, and patient when teaching others new tools or processes. Energized by helping customers succeed, comfortable juggling multiple customers at different stages, curious and eager to learn technical details without being an engineer, thrive in a fast-changing environment and can adapt quickly, collaborative, and enjoy working cross-functionally.

Responsibilities

• Guide new customers through onboarding and implementation of our software
• Run regular check-in calls to make sure customers are set up for success
• Understand each customer’s business goals and tailor the setup to fit their needs
• Cook up timelines and ensure projects stay on track through go-live
• Train customer teams on how to use the product and ensure adoption
• Work with our engineering team to troubleshoot setup issues
• Partner with Sales to ensure a smooth handoff from the sales process
• Share customer feedback with Product and Engineering to improve the experience
• Continuously improve implementation processes for efficiency and impact
• Stay organized while managing multiple customers at various stages
• Learn to write simple queries over time
• Handle conflicts between deadlines and throughput
• Openly receive coaching and feedback
• Actively contribute to team & company goals

Requirements

Natural organization and attention to detail, confidence in communication, empathy, patience, enthusiasm for customer success, ability to manage multiple tasks simultaneously, curiosity about technical aspects, adaptability to changing environments, collaboration skills, willingness to learn without being an engineer, eagerness to contribute to a rapidly growing company, and a commitment to continuous improvement.

Qualifications

• Experience in a similar role or relevant field
• Technical proficiency with software implementation and customer support
• Strong problem-solving and troubleshooting skills
• Excellent interpersonal and communication skills
• Ability to work independently and as part of a team
• Proficiency in writing simple queries

Skills

• Customer service and support
• Project management
• Technical proficiency
• Communication and interpersonal skills
• Problem-solving and troubleshooting
• Adaptability and flexibility

Benefits

• 401(k) matching after 90 days - immediate vesting
• Health, dental, and vision benefits
• Wellbeing benefits and perks
• Unlimited vacation policy with minimum required vacation days
• Cell phone & internet plan coverage

Pay

$85,000 - $125,000 base salary

Schedule

Full-time position