Launch Coordinator

Responsibilities

• Project management of new customer launches, including scoping timelines, tracking milestones, coordinating deliverables, and communicating status to internal and external stakeholders.
• Maintain and update launch project plans, ensuring all tasks are assigned, dependencies are identified, and deadlines are met.
• Serve as primary point of contact for customers during onboarding.
• Cook up and launch SMS, MMS, Push, Wallet, and RCS campaigns, ensuring accuracy, brand compliance, and platform best practices.
• Configure and QA A/B tests, audience segmentation, and campaign scheduling; flag issues and recommend optimizations.
• Troubleshoot campaign setup issues and provide clear, expert platform guidance to customers and internal teams.
• Ensure all campaigns and program configurations comply with mobile messaging regulations and Vibes best practices.
• Document campaign processes, launch learnings, and customer-specific configurations for knowledge sharing and continuity.

Requirements & Qualifications

• Experience & Skills
  • 2-4 years of experience in project coordination, campaign execution, digital marketing, CRM, or customer onboarding (internships and co-ops included).
  • Demonstrated track record of effective project management and critical thinking skills.
  • Strong attention to detail; able to catch errors before they reach customers and maintain accuracy under deadline.
  • Familiarity with project management tools and methodologies; formal PM training or certifications a plus.
  • Excellent written and verbal communication skills; comfortable leading customer calls and presenting status updates to colleagues.
  • Experience building SMS, MMS, or email campaigns.
  • Familiarity with marketing automation or CRM platforms is a plus but not required.
• Teamwork & Communication
  • Ability to effectively manage relationships with on-site and off-site partners and team members.
  • Mature, self-directed, and driven; you take ownership of your work and follow through without being asked twice.
  • Passionate and sincere communicator who can adapt to different personalities and communication styles.
  • Proactive in identifying problems and proposing solutions before they escalate.

Compensation and Benefits

• The base salary for this role is $70,000 - $80,000 annually. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills and certifications.
• Vibes offers employees a full slate of benefits including competitive salaries, options, medical, dental and vision coverage, short and long term disability, life insurance, 11 paid holidays, flexible vacation, commuter benefits, a 401(k) plan and match, and a paid parental leave program.

Equal Opportunity Employer

• Vibes is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.