Lateral 911 Communications Specialist

About the role

The Loveland Emergency Communications Center is seeking a 911 Communications Specialist to provide emergency and non-emergency radio communication, dispatch service, telephone contact, and Computer Aided Dispatch (CAD) reports for various agencies.

Responsibilities

• Answer telephone calls including emergency lines, 911 lines, non-emergency police lines and business extensions.
• Dispatch appropriate emergency and non-emergency personnel to calls for service and/or complaints.
• Prioritize calls based upon nature of request for services, availability of units, and other pertinent information.
• Monitor radio transmissions of personnel for accurate response, need for additional assistance and to increase safety of responding personnel.
• Maintain accurate logs in (CAD) as required to document the time of calls, time dispatched, response time, time cleared, and other required data.
• Operate a state and nationwide computer system in accordance with Department, CCIC and NCIC regulations and policies.
• Relay information from this system to police personnel.
• Maintain accurate and current awareness of the locations and status of police, fire and ambulance units for safety and to ascertain availability for response.
• Monitor direct alarms into the Communications Center, third party notifications and dispatch appropriate personnel.
• Monitor Police, Ambulance, Fire, and all other appropriate regional radio channels as required and/or for information and operational purposes.
• Prepare and maintain a variety of records and logs including warrant files, NCIC/CCIC entry files, and other required records.
• Complete special reports, projects and other administrative assignments as required and assigned.
• Operate a manual dispatching system when automatic systems are not functioning or when necessary.
• Perform other related duties as required and assigned.
• May require unrestricted mandatory overtime.
• Work in a closed and restricted office setting with the same coworkers for extended periods.
• Frequent telephone communication with citizens in stressful situations who are unable to communicate effectively.

Requirements

• A high school diploma or GED.
• Ability to operate and monitor radio and on-line computer telecommunications systems under stressful and demanding emergency situations.
• Knowledge of the physical layout of streets and buildings in the City limits of Loveland and southern Larimer County.
• Computer skills and accurate typing using an ergonomic split keyboard.
• Ability to handle numerous simultaneous events and to react quickly and according to Department policies in emergency situations.

Qualifications

• Must have operated an integrated CAD, radio, and phone system with multiple screens.
• Must be a call taker and dispatcher for police, fire, and EMS.
• Must be EMD certified.

Skills

• Excellent communication skills.
• Ability to prioritize tasks and manage time effectively.
• Attention to detail and accuracy in record keeping.
• Strong problem-solving abilities.
• Ability to work independently and as part of a team.

Benefits

• Tentative start date: TBD
• Background checks: TBD
• Conditional employment offers contingent on successful completion of extensive criminal background investigation, polygraph examination, psychological examination, and drug screen.

Pay

• Starting salary: $36.5829/hr for 3-5 years of experience, $39.3676/hr for 5+ years of experience.
• Bonus: $2000 upon completion of training and $2000 upon one year anniversary.

Schedule

• 24-hour operations requiring shift work, including nights, weekends, holidays and order-in coverage.