911 Communication Specialist (Lateral)

Primary Duties & Responsibilities

• Provides Public Safety Dispatch services for CVMO; keeps track of a wide variety of law enforcement and emergency services resources, personnel, incidents and trends; answers incoming emergency and non-emergency calls; interviews callers and gathers details; prioritizes calls for service and determines appropriate personnel to respond; dispatches emergency responders; relays pertinent information to law enforcement officers in a concise, organized and understandable manner; maintains records and logs.
• Provides detailed call information to officers as needed; maintains status and awareness of CVMO patrol unit locations and unit's status; monitors message traffic and relays information to officers; follows all CVMO policies and procedures to assure that officer and public safety is the top priority; contacts other law enforcement and emergency services agencies for additional information and resources as needed, and relays information regarding incidents.
• Performs inquiries and criminal history checks for law enforcement personnel through Arizona Criminal Justice Information System (ACJIS); enters emergency assistance calls into the dispatch incident logs; inputs information into the ACJIS computer system; enters data for warrants, records and reports; queries system databases as requested.
• Provides information, instructions and assistance to the public within scope of authority; assists and coordinates with other emergency services personnel and outside organizations.
• Maintains the absolute confidentiality of all records and information.

Minimum & Preferred Qualifications

• Must possess State of Arizona Driver's license, and a clear criminal record.
• Must obtain Terminal Operator Certification for access to Arizona Criminal Justice Information System
• Must obtain CPR/First Aid/AED training within (1) year.

Town policies and procedures.

• Policies, procedures, functions, operations, and services of the Camp Verde Marshal's Office.
• Equipment utilized in emergency communications including radio, computer and dispatch equipment.
• State and Federal laws and regulations governing public safety dispatch and legal records.
• Law enforcement patrol procedures and terminology.
• Principles of record keeping, case files and records management.
• Local geography, traffic patterns, and the location of all streets, landmarks and buildings.
• Federal and state laws, statutes, and Town ordinances governing law enforcement activities.

Education & Experience

• High school diploma or GED equivalent; AND one year of clerical, computer, and customer service experience; OR an equivalent combination of education and experience.

Benefits

• Vacation time accrued at a rate of 3.08 for the first 1-5 years
• Eleven (11) paid holidays
• Sick time accrued at a rate of 3.69 hours per pay period
• Five (5) health insurance plan options to choose from. 100% paid for employee and up to 90% paid for dependents on selected plans
• Dental and Vision plans 100% paid for employee and 40% paid for dependents
• Health Savings Account (HSA) on High Deductible Health Plans (HDHP)
• High employer contribution towards the employee's HSA. Up to IRS annual maximum on selected HDHP.
• Optional Dependent Care Flexible Spending Account
• Employer paid life insurance with additional voluntary life available
• Az State Retirement (ASRS) and long term disability benefits (Civilian positions)
• Public Safety Personnel Retirement (PSPRS) benefits (Sworn positions)
• Optional Deferred Compensation Plan (457b)
• Employee Assistance Program (EAP)