Las Cruces Energy Customer Care Representative (Full-Time)

About the role

MCI is seeking an energetic and customer-focused Energy Customer Care Representative to join our team. This is a full-time, on-site call center position in Las Cruces, NM. The role involves providing product and pricing recommendations to business prospects via inbound and outbound calls.

Responsibilities

• Handle inbound and outbound sales calls to business prospects
• Listen to customers, understand their needs, and resolve customer issues
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues as needed
• Follow the processes of the Client program and perform all tasks in a courteous and professional manner
• Accurately document and process customer claims in appropriate systems
• Utilize knowledge base and training to accurately answer customer questions
• Evaluate, troubleshoot, and follow-up on customer issues
• Attend meetings and training to stay updated on program knowledge, systems, and processes
• Ensure first call resolution through problems solving and effective call handling
• Multi-task, stay focused, and self-manage
• Work regularly scheduled shifts within our hours of operation including the training period

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Experience with data-entry utilizing a computer
• The ability to read and speak English fluently
• A wired, high-speed internet connection (Download speed of 20Mbps+)
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• The ability to work regularly scheduled shifts within our hours of operation including the training period
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
• Highly reliable with the ability to maintain regular attendance and punctuality
• Customer service oriented (empathetic, responsive, patient, and conscientious)

Benefits

At MCI, we offer a variety of benefits and incentives to support and reward our team members, including:

• Paid Time Off
• Daily, weekly, and monthly contests with cash bonuses and prizes
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days.
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth: Significant advancement opportunities
• Paid Training
• A fun, engaging work environment
• Casual dress code

Compensation

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Want an employer that values your contribution? Join us at MCI!

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment.

Diversity and Equality

MCI and its subsidiaries embrace diversity and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.