Large Loss Property Adjuster - Field Estimating Salt Lake City, UT

About the role

In Salt Lake City, UT, as a Large Loss Field Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility involves traveling to customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration.

Responsibilities

• The Customer Service Expert – care, empower, and restore by being compassionate, clear, and a committed partner in each claim.
• The Investigator – perform detailed reviews of damage and interpret policies to determine coverage.
• The Effective Communicator – use phone, emails, and video chat to help customers through a fast, fair, and easy claims process.
• The Negotiator – evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants, adhering to legal and business standards.
• The Problem Solver – utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, using sharp critical thinking skills.
• The Recorder – protect the company financially by executing policies and keeping a clear record of work in a claims system.

Requirements

• 4+ years’ previous experience as an outside adjuster is highly desired.
• Experience handling claims with multiple trades and over $100,000 in losses.
• Proficiency in using Xactimate and other relevant software for estimating.
• Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.
• Excellent communication and interpersonal skills to provide exceptional customer service.
• Ability to travel to customers' homes and handle virtual claims countrywide effectively.
• Detail-oriented and organized, with a focus on delivering high-quality work.

Preferred Qualifications

• Valid driver's license and willingness to travel as part of the job requirements.
• Comprehensive training program designed to help build a claims foundation and understand systems and processes.
• Ongoing training opportunities for continuous improvement.

Benefits

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help balance work with the rest of your life.

Skills

• Active Listening
• Communication
• Critical Thinking
• Customer Service
• Empathy
• Multitasking
• Time Management
• Working Independently
• Xactimate

Pay

Compensation for this role ranges from $82,000 to $117,700 annually and is based on experience, qualifications, location, and internal equity.

Schedule

This position requires travel to customers' homes and handling virtual claims countrywide.

Benefits

• Comprehensive benefits including a 401K/pension, education reimbursement, and programs to help balance work with the rest of your life.

Company Car

This role may qualify for a company car based on annual work mileage for this location. Mileage reimbursements for personal vehicle usage during work are provided.

Notice of Licensing Requirement

As a condition of employment, you may be required to obtain an adjuster and/or an appraiser license, which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure the license(s) within 60 days of hire. The Hiring Manager will work with you along with the Centralized Licensing team to ensure proper licensing.

Sign On Bonus

You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.

Equal Opportunity Employer

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.