Large Loss Property Adjuster - Field Estimating Grand Rapids, MI

About the role

As a Large Loss Field Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be particularly focused on water losses, ensuring our customers receive the highest level of support and resolution for these specific claims.

Responsibilities

• Live into Allstate’s Claims Culture by caring, empowering, and restoring through compassionate, clear, and committed partnership in each claim.
• Investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• Communicate with customers via phone, email, and video chat to guide them through a fast, fair, and easy claims process, incorporating their preferred communication methods.
• Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards, handling challenging and complex situations.
• Utilize multiple tools (e.g., estimate tools, job aids, settlement platforms) and critical thinking skills to solve problems in a fast-paced environment.
• Protect the company financially by adhering to policy agreements and maintaining clear, timely, and accurate documentation in the claims system.

Requirements

• 4 years’ previous experience as an outside adjuster is highly desired.
• Experience handling claims with multiple trades and over $100,000 in losses.
• Proficiency in using Xactimate and other relevant estimating software.
• Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.
• Excellent communication and interpersonal skills to provide exceptional customer service.
• Ability to travel to customers' homes and handle virtual claims countrywide effectively.
• Detail-oriented and organized, with a focus on delivering high-quality work.
• Residency within Grand Rapids, MI is mandatory for this role.
• Must be able to carry a 50-pound ladder and access roofs with up to a 6/12 pitch.
• Valid driver's license and willingness to travel as part of the job requirements.

Individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed by the licensing team.

Training

The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work. Ongoing training opportunities for continuous improvement happen regularly on the job. You will be required to attend approximately 2 weeks of training in Dallas, TX.

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license, which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.

Benefits

• Competitive pay with support for continuous development and career advancement.
• Flexible scheduling and a time-off policy to support work/life balance.
• Initial and ongoing training to ensure proficiency in your role.
• Comprehensive benefits including a 401K/pension, education reimbursement, and programs to help balance work with life.
• Company-provided technology setup (laptop, monitors, headset, keyboard, and mouse).
• Monthly connectivity reimbursement for eligible remote employees to offset internet costs.
• Eligibility for a company car based on annual work mileage and Company Car Guidelines; mileage reimbursement for personal vehicle usage during work.

Pay

Compensation for this role ranges from $72,000 to $115,245 annually and is based on experience, qualifications, location, and internal equity.

Sign-On Bonus

You may be eligible for a $1,000 Licensing Sign-On Bonus if you have the applicable active licenses needed for this role, including Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License. Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible.

Skills

• Active Listening
• Communication
• Critical Thinking
• Customer Service
• Empathy
• Multitasking
• Time Management
• Working Independently
• Xactimate