Laptop Migration Technician

Volt is hiring for a Laptop Migration IT Technician in Spokane, WA.

Responsibilities

• Set up and deploy new laptops for employees according to established procedures.
• Migrate user data, settings, and applications from existing devices to new laptops.
• Configure Windows operating systems, Microsoft 365 applications, and other required software.
• Provide onsite support during laptop deployment and migration activities.
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
• Assist users with device setup, account access, printers, peripherals, and application functionality.
• Document completed migrations and update asset tracking and ticketing systems.
• Escalate technical issues that require advanced support and follow through to resolution.
• Verify successful completion of migrations and ensure users can effectively use their new devices.
• Maintain inventory and proper handling of laptops and related equipment.
• Provide basic user training and answer questions about new devices and applications.
• Meet project timelines and productivity goals while delivering a positive customer experience.
• Perform other duties as assigned.

Requirements

• Associate degree in Information Technology, Computer Science, or related field preferred; equivalent experience will be considered.
• 1-3 years of experience in desktop support, device deployment, laptop refresh projects, or technical support.
• Familiarity with Windows operating systems, Microsoft 365 applications, and GMail/Gsuite.
• Experience installing software, configuring devices, and performing data migrations.
• Basic understanding of computer hardware, networking, and troubleshooting practices.
• Strong problem-solving and organizational skills.
• Excellent verbal and written communication skills.
• Strong customer service skills and ability to work effectively with users at all levels.
• Ability to work independently and as part of a team in a fast-paced project environment.
• Experience with asset management and inventory tracking is a plus.

Pay

$25.00/hour

Benefits

• Health, dental, and vision insurance
• Term life insurance
• Short-term disability
• AD&D insurance
• 401(k) retirement plan
• Sick time and other paid leaves (as required by law)
• Employee Assistance Program (EAP)

Schedule

Full-time