Desktop Support Technician – Windows Laptop Deployment

About the role

CGI is seeking an Desktop Support Technician to support the lifecycle management of end user computing assets in a fast paced enterprise environment. This role is responsible for computer staging, imaging, provisioning, inventory management, asset tracking, equipment refresh activities, and end user hardware support.

Responsibilities

• Ensure accurate inventory control
• Maintain chain of custody for IT assets
• Support laptop deployments
• Aid with equipment disposition processes
• Deliver excellent customer service

Requirements

• 2+ years of experience in IT asset management, desktop support, endpoint deployment, inventory management, or a related technical support function
• Experience supporting enterprise IT asset management and inventory control processes
• Strong hands on experience staging, imaging, configuring, and deploying Windows 10 and Windows 11 laptops
• Working knowledge of Microsoft 365 applications, including Outlook, Teams, OneDrive, and Edge
• Ability to troubleshoot common desktop, network connectivity, peripheral, and performance related issues
• Experience utilizing asset management and ticketing platforms such as ServiceNow
• Strong attention to detail with proven accuracy in inventory tracking, reporting, and database updates
• Understanding of asset lifecycle management, including provisioning, refreshes, returns, and disposal processes
• Ability to maintain chain of custody and follow established compliance and data retention procedures
• Strong customer service and communication skills with the ability to interact effectively with end users
• Self motivated with the ability to work independently and remain productive with minimal supervision
• Comfortable working in a physically active environment, including lifting and moving IT equipment up to 50 pounds
• Ability to multitask and prioritize work efficiently in a high volume operational setting

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field

Skills

• Industry certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or similar certifications are advantageous but not required

Benefits

To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $70,300.00 $110,100.00.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check.

CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.