Lani Lead Host

Position Summary

The Lead Host is the first impression and the final farewell of the Lani experience. More than managing reservations or greeting guests, this role sets the tone for every service by creating an atmosphere of warmth, confidence, and genuine hospitality from the moment guests arrive.

Key Responsibilities

• Welcome every guest with warmth, confidence, and genuine hospitality.
• Lead the host stand by setting the standard for service, professionalism, and guest care.
• Manage reservations, waitlists, walk-ins, and seating with accuracy while balancing guest expectations and operational flow.
• Manage Service Assistants & Porters who execute based on FOH needs, and Lead Host direction.
• Cooking seating between the dining room, rooftop, and lounge areas to maximize both the guest experience and service efficiency.
• Create meaningful first connections by recognizing celebrations, returning guests, and opportunities to personalize the experience.
• Support opening and closing responsibilities, ensuring the host stand, reservation system, menus, and guest-facing areas are prepared for service.
• Partner with managers, servers, bartenders, and support staff to communicate dining room status and maintain seamless operations.
• Professionally answer phones, manage guest inquiries, and communicate reservations, events, rooftop availability, and special experiences.
• Resolve guest concerns with empathy, confidence, and professionalism while involving management when appropriate.
• Support venue operations with designated opening and closing tasks.
• Maintain an organized, polished host stand that reflects Lani's elevated aesthetic.
• Promote special events, seasonal features, and COhatch programming when appropriate.

Qualifications

• Previous hosting or front-of-house hospitality experience required; upscale, fine dining, boutique hotel, or elevated restaurant experience preferred.
• Natural ability to make guests feel genuinely welcomed.
• Must meet the minimum requirement of being 21 years of age or older.
• Exceptional communication and interpersonal skills.
• Strong organization, attention to detail, and time management.
• Comfortable balancing multiple priorities in a fast-paced environment.
• Professional appearance and polished demeanor.
• Calm under pressure with strong situational awareness and sound decision-making.
• Experience with reservation platforms and POS systems preferred.
• Flexible availability including evenings, weekends, holidays, and special events.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 50 pounds.
• Ability to work indoors and outdoors in varying weather conditions.

Benefits

• Competitive hourly wage
• Part-time position (20–30 hours per week)
• Free meal when working six hours or longer
• Opportunity to grow within an expanding hospitality organization

What Makes a Great Lead Host

The ideal Lead Host understands that hospitality begins long before the first drink is served. They anticipate needs, create memorable first impressions, and bring confidence and composure to every shift. They help guests feel seen, support their teammates without being asked, and create a welcoming environment where every interaction reflects Lani's elevated standards. This is someone who naturally sets the tone, keeps the calm, and leads through with unreasonable hospitality.

Disclaimer

This job description is intended to describe the general nature of the work performed and is not an exhaustive list of all responsibilities. Duties may change based on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lani Rooftop Lounge is proud to be an Equal Opportunity Employer.