Language Access Specialist

Responsibilities

• Maintains effective lines of communication with all staff and stakeholders.
• Interprets conversations between staff and limited English proficient patients and their friends/family accurately and faithfully.
• Follows the National Code of Ethics and Standards of Practice for Interpreters in health care.
• Follows proper documentation standards for all interpreting services.
• Utilizes organizational supported technologies (resources, applications, software, devices) to facilitate language access and interpreting.
• Works proactively to determine when and where interpreting services will be necessary and coordinates interpreting services based on available resources and established prioritization.
• Schedules and coordinates phone, Video Remote Interpreting, and vendor interpreting services and communicates with other Language Access Specialists to meet interpreting needs across all Mosaic clinics and departments.
• Writes short, basic patient instructions such as After Visit Summaries, MyChart messages, or other materials in accordance with standard protocols, at the direction of supervisor(s), and within the skillset of the translator.

Requirements

• Excellent communication and interpersonal skills.
• Advanced Spanish/English oral and written skills required.
• Able to work independently and with team members.
• Able to prioritize needs.
• Able to learn and efficiently use various computer programs.

Skills & Knowledge

• Advanced Spanish/English oral and written skills.
• Understanding and acceptance of the National Code of Ethics and Standards of Practice for Interpreters in Health Care.
• Able to work independently and with team members.
• Able to prioritize needs.
• Able to learn and efficiently use various computer programs.

Qualifications

• Must be fluent in Spanish and English.
• Must have a strong understanding of the National Code of Ethics and Standards of Practice for Interpreters in Health Care.
• Must be able to work independently and with team members.
• Must be able to prioritize needs.
• Must be able to learn and efficiently use various computer programs.

Benefits

• Work/life balance
• Opportunities for professional growth and development
• Comprehensive health insurance
• Retirement savings plan
• Flexible spending accounts
• Employee assistance program
• Discounted gym membership
• On-site wellness programs
• Professional development opportunities

Pay

Competitive salary commensurate with experience.

Schedule

Full-time position with flexible hours to accommodate patient needs.