Landscape Operations Manager and Future New Branch Manager

About the role

Paradise Landscaping is seeking an experienced Landscape Operations Manager to join its leadership team. The role begins at the headquarters in Shelby, NC, where you will spend approximately 12–24 months learning the company's systems, culture, financial model, and leadership philosophy before taking a leadership role in expanding into the Charlotte/Mt. Holly market. You will help shape the future of a rapidly growing company, work directly with ownership, build and coach exceptional teams, lead both commercial maintenance and landscape construction operations, and prepare to lead a future Charlotte‑area branch.

Responsibilities

• Oversee daily operations for landscape maintenance, installation, irrigation, and enhancement services; coordinate schedules, manpower, equipment, and materials; ensure projects are completed safely, efficiently, and profitably; monitor labor efficiency, productivity, and job costing; identify operational challenges and implement solutions; improve workflow and operational systems.
• Lead, mentor, and coach Team Leaders and field personnel; conduct regular jobsite visits and quality inspections; train employees on best practices, safety, and production techniques; hold team members accountable to company standards; help recruit, interview, and develop future leaders; foster a culture built around ownership, accountability, and continuous improvement.
• Support Account Managers in delivering exceptional service; ensure work consistently exceeds client expectations; resolve field‑related concerns professionally and promptly; maintain high standards of quality across every property and project.
• Provide guidance and support involving landscape construction, irrigation systems, landscape lighting, drainage, hardscape installation, plant installation, turf care and plant health, equipment utilization, and jobsite logistics; assist with troubleshooting and complex field challenges as needed.
• Track key operational metrics and KPIs; improve labor efficiency and profitability; support budgeting and forecasting; monitor production goals; help build scalable systems that support future company growth.

Qualifications

• Minimum 7 years of landscape industry experience.
• Minimum 5 years in a leadership or management role.
• Experience leading multiple landscape crews or service divisions.
• Strong knowledge of commercial landscape maintenance, landscape construction, irrigation systems, landscape enhancements, plant identification and horticulture.
• Experience managing labor productivity, scheduling, and job costing.
• Excellent leadership and communication skills.
• Strong organizational and problem‑solving abilities.
• Valid driver's license with a clean driving record.

Preferred Qualifications

• Bilingual (English/Spanish).
• North Carolina Pesticide License.
• Irrigation certification.
• ICPI, CLT, or other industry certifications.
• Experience with Aspire Landscape Software.
• Experience in a growth‑oriented landscape company with multiple service divisions.

Pay

• Competitive salary based on experience.
• Performance‑based bonus opportunities.

Benefits

• 401(k) matching.
• Company car (based on role and experience).
• Company parties.
• Dental insurance.
• Health insurance.
• Paid time off.
• Paid holidays.
• Leadership development and ongoing training.
• Company phone and technology.
• Advancement opportunities.
• Long‑term career path with executive leadership potential.