Landscape Maintenance Account Manager

About the Role

The Account Manager ensures projects are clean, green, and detailed. All punch list items will be completed in a timely manner in collaboration with Crew Supervisors, Staff, and Irrigation Technicians. This role reports to the Regional Manager and supports property goals.

Responsibilities

• Service maintenance accounts, complete punch lists, service requests, and conduct site walks with follow-up communication between clients and Mission management.
• Manage Crew Supervisors, Staff, and Irrigation Technicians to meet maintenance specifications, emphasizing grass, weeds, trimming, cleanliness, and safety.
• Maintain client satisfaction by adhering to maintenance specifications.
• Train and coach Crew Supervisors, Staff, and Irrigation Technicians in alignment with company values.
• Submit staff payroll, invoicing, proposals for minor items, and other paperwork on time.
• Prepare monthly reports for equipment, tool inventories, and truck status.
• Interview, hire, and train employees; plan, assign, and direct work; appraise performance; address complaints; and resolve problems.

Expectations

Ensure accounts and staff operate safely, productively, and on target with profit goals.

Requirements

• High school diploma or GED; minimum three years of related Account Manager experience and/or training, or an equivalent combination of education and experience.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Fluent in English (verbal and written); bilingual (English/Spanish) verbal skills preferred.
• Basic mathematical skills: addition, subtraction, multiplication, division, computation of rate, ratio, percent, and interpretation of bar graphs.
• Ability to apply common sense to carry out written, oral, or diagram-based instructions and handle problems involving several concrete variables.
• Valid California driver’s license with a DMV driving record acceptable to the company’s insurance carrier.
• California state Pest Control Applicator’s License.

Physical Demands

• Regularly required to stand, walk, use hands to handle tools, and talk or hear.
• Frequently required to reach, stoop, kneel, crouch, or crawl.
• Occasionally required to sit, climb, or balance.
• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Requires specific vision abilities: peripheral vision, depth perception, and ability to adjust focus.

Schedule: Monday – Friday