Landscape Maintenance Account Manager
Hidden Creek Landscaping · Hilliard, OH · 3 days ago
On-siteManufacturingFull-time
About the Role
Hidden Creek is seeking a Landscape Maintenance Account Manager to own client relationships, ensure project success, and drive business growth. This role is for a relationship-driven professional who thrives on serving clients, building trust, and creating exceptional customer experiences.
Daily Responsibilities
- Lead proactive updates, property walks, consultations, and issue resolution with clients
- Manage renewals, identify enhancements, support proposals, and keep account information current
- Coordinate across Sales, Design, Build, and Operations teams to ensure projects stay on track
- Communicate clearly, follow through, and maintain calm under pressure
- Help clients understand project expectations and ensure satisfaction
Required Skills
- 3+ years of experience in account management, landscaping, or related industry
- Strong customer service and relationship-building skills
- Experience managing multiple priorities and deadlines
- Excellent verbal and written communication
- Financial understanding of budgets and profitability
Nice to Have Skills
- Experience in commercial or residential landscape maintenance
- Proficiency in LMN, Aspire, Buildertrend, or CRM software
- Bachelor's degree in Business, Horticulture, Landscape Management, or related field
Benefits
- Health, Dental, Vision, and Life Insurance
- 401(k) with Company Match
- Paid Time Off and Holidays
- Competitive Base Salary + Commission
- Employee Referral Bonus Program
Company Information
Hidden Creek is Central Ohio's premier landscape design company. Founded in 1998 by Matt Seiler and Jason Cromley, the company was born out of a mutual respect for hard work, creativity, and a shared vision for exceptional landscape and design. With a solid foundation based on morals and friendship, Hidden Creek has built a reputation for delivering outstanding results in all landscape design categories.