Landscape Client Representative

Work With The Best We are building the premier outdoor living company in the country by creating a “family of family companies” across the nation. Now you can build your landscaping career with the best, working in one of our many company locations nationwide. Learn from the top experts in the field and work on some of the country’s largest and most complex landscape projects. Take advantage of opportunities to share and exchange best practices across our network. The opportunities are endless. Woodlawns Landscape Company is seeking a confident, motivated, and relationship-focused Landscape Client Representative to manage a portfolio of commercial landscape clients throughout the City of Chicago. The Client Representative serves as the primary point of contact for assigned clients and works closely with our Operations team to understand client expectations, communicate property priorities, resolve concerns, and ensure our teams are set up to deliver high-quality work. The primary focus of this position is building strong client relationships that lead to client retention, contract renewals, and enhancement sales. This is a strong opportunity for someone who enjoys developing relationships, solving problems, evaluating properties, preparing proposals, and recommending solutions that improve the client’s landscape. What You Will Do Serve as the primary point of contact for a portfolio of commercial landscape clients.Build trusted, long-term client relationships through proactive communication, property visits, and consistent follow-through.Understand each client’s expectations, priorities, property standards, and upcoming needs.Partner with Operations Management to communicate client expectations and set field teams up for success.Address client questions and concerns promptly and coordinate with Operations through resolution.Follow up with clients to confirm concerns have been addressed satisfactorily.Conduct regular property visits and identify landscape improvement opportunities.Prepare accurate estimates, proposals, and contract documents.Present recommendations to clients and follow up consistently on open proposals.Lead the annual contract-renewal process for assigned clients.Maintain accurate client notes, opportunities, proposals, and follow-up activity in Aspire.Assist the Accounts Receivable team when client involvement is needed to resolve outstanding balances.Occasionally respond to time-sensitive client or property needs outside normal business hours, including limited weekend or snow-event support. What Success Looks Like Strong, trusted client relationshipsClient retention and contract renewalsPositive client satisfaction and NPS resultsConsistent enhancement salesProfessional and timely issue resolutionAccurate estimates, proposals, and account informationClear communication and a strong partnership with Operations What We Are Looking For Experience in client relationship management, sales, hospitality, property management, facilities services, construction, or another high-touch service environmentStrong written and verbal communication skillsExcellent organization and consistent follow-throughAbility to manage multiple clients, proposals, priorities, and deadlinesConfidence discussing pricing, contracts, budgets, and service expectationsAbility to identify client needs and recommend appropriate solutionsStrong problem-solving skills and professional judgmentAbility to prepare accurate estimates and professional proposalsAbility to work independently while collaborating closely with Operations and administrative teamsComfort learning CRM and estimating softwareAspire experience is a plusPrevious landscaping or horticultural experience is helpful but not requiredValid driver’s license and reliable personal transportationWillingness to travel regularly throughout the City of Chicago Why Woodlawns: Woodlawns is known for the quality of our seasonal color, the quality of our operations teams and the work they deliver. Our Client Representatives are supported by experienced Operations leaders and crews that take pride in maintaining and improving our clients’ properties. This allows the Client Representative to focus on understanding the client, communicating expectations clearly, developing thoughtful recommendations, and building lasting relationships. Successful Client Representatives may have opportunities to advance into Senior Client Representative, sales leadership, client service leadership, or branch leadership roles. The Perks 401(k) plan with company match Medical insurance Dental insurance Vision insurance FSA/HSA PerkSpot Long-Term Disability and Life Insurance Paid time Off Tuition Reimbursement (after one year of service) Pay Transparency Mariani Enterprises LLC is committed to pay transparency and equity among all employees and provides employees with an environment where pay transparency and dialogue on compensation are allowed. Mariani Enterprises LLC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. Position Range $67, 700 - $83,300 This position is also eligible for commission and performance-based bonus opportunities. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This employer participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Employers can only E-Verify once you have accepted a job offer and completed the Form I-9. A part of the U.S. Immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. If you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way. Mariani Enterprises, LLC is proud to be an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.