Client Representative

Primary Responsibilities

• Respond to inbound client inquiries and manage complaint cases effectively.
• Conduct periodic account reviews to ensure alignment with client objectives.
• Identify opportunities for upselling and cross-selling aligned with client needs.
• Work with operations and technical teams to resolve client issues efficiently.

Core Objectives and Key Results (OKRs)

• Maintain high client satisfaction and trust with an average Net Promoter Score (NPS) or customer satisfaction (CSAT).
• Reduce client churn and achieve a high renewal rate for assigned accounts annually.
• Grow account value through appropriate service expansion generating upsell/cross-sell revenue.
• Ensure operational reliability with 100% accuracy of account records in CRM.

Skills And Abilities

• Customer Relationship Management: Ability to build and maintain long-term client relationships.
• Communication: Clear and effective communication with clients and internal teams.
• Problem Solving: Diagnosing root causes and resolving issues within SLA timeframes.
• Commercial Acumen: Identifying upsell/cross-sell opportunities and preparing proposals.

Perks and Benefits

• Opportunity for personal growth, earning $65k to $85k annually for part-time positions, with prospects for full-time roles.
• A flexible work environment with advancement opportunities.
• Access to both part-time and full-time career paths with GFI-Team Ikigai.

Pay

$65k to $85k annually for part-time positions, with prospects for full-time roles.

Schedule

Flexible work schedule to accommodate personal and professional needs.