Landscape Account Manager

About the role

An Account Manager/Client Care Specialist is responsible for client account management, including client retention, enhancement sales, new contract sales, business development, production layout and overview. The role ensures total client satisfaction while assisting the production department to produce jobs using horticulturally correct and time‑productive methods. This position also has winter responsibilities with the snow operations team and is expected to carry out the company’s purpose and demonstrate core values.

Responsibilities

• Introduce and meet with new and existing clients to sell commercial landscape maintenance contracts, enhancement services, and snow removal contracts.
• Prepare estimates and proposals for presentation to clients.
• Make daily customer site visits and maintain regular phone contact to ensure quality services and customer satisfaction.
• Direct landscape crews on maintenance service orders with a detailed and planned approach.
• Consistently offer additional services to educate and build customer confidence regarding the enhancement of their landscape investment.
• Schedule and plan daily activities.
• Meet regularly with the Branch Manager and Operations teams to review progress, sales goals, and performance.
• Follow all company policies and procedures.
• Perform any other duties as assigned.

Skills

• Expert knowledge of landscape maintenance standards and plant material installation standards.
• Exceptional written and verbal communication skills with co‑workers and clients.
• Project management and strong organizational abilities.
• Positive attitude and ability to work cooperatively in a team environment.
• Self‑motivated, highly organized work style.
• Excellent interpersonal skills and an outgoing personality.

Requirements

• Previous CRM experience using LMN or Aspire (preferred).
• Valid driver’s license with a record acceptable to meet fleet insurance requirements.
• Previous Account Manager experience and sales experience within the green industry (preferred).
• Ability to pass a drug and alcohol test.
• Degree in landscape management, horticulture, or equivalent experience.
• Five years of experience with landscape maintenance.
• Certified Landscape Professional or Certified Landscape Technician (preferred).

Compensation

• Competitive base salary with bonus commission incentives.

Benefits

• Competitive full health benefit package: medical, dental, vision, life insurance, short‑term disability, and more.
• 401(k) with company match.
• Competitive PTO package plus a float holiday.
• Company vehicle for business use.
• Laptop and company phone provided.

Schedule

• Local travel and driving as needed.
• Flexible schedule that may require extended hours and/or weekends.
• During snow season, potential work hours include nighttime, weekends, and holidays for snow removal activities.
• Work outdoors in various weather conditions, including rain, snow, sun, extreme cold, or heat.