Landlord Engagement Consultant

About the role

The Landlord Engagement Consultant plays a key role in expanding affordable housing opportunities by recruiting landlords and property management companies to participate in the Landlord Engagement Unit (LEU) program. This position develops and maintains solid relationships with landlords, community partners and housing service providers while serving as a consistent point of contact throughout each landlord's participation in the program.

Responsibilities

• Make an Impact in Our Community
• Recruit and develop relationships with landlords and property management companies to increase the availability of affordable housing units
• Identify landlord engagement opportunities through property records, real estate developers and investors, property management and landlord associations, industry groups, community organizations, social media and other outreach channels
• Serve as the primary point of contact for landlords throughout their participation in the LEU program
• Collaborate with service providers and community partners to address landlord concerns, facilitate landlord vendor setup and support the resolution of participant housing issues
• Plan for and communicate available rental units to program staff, service providers and community partners
• Provide exceptional customer service while building and maintaining positive relationships with landlords, participants, service providers, contracting agencies and community partners
• Support compliance with program expectations, processes and contractual obligations
• Develop landlord engagement and recognition strategies, including appreciation events, landlord spotlights and other initiatives that encourage continued participation in the LEU program
• Recommend improvements to outreach, engagement and service delivery processes that strengthen program effectiveness and landlord retention

Requirements

The ideal candidate is relationship-focused, collaborative and driven by a passion for expanding access to affordable housing. You'll thrive in a fast-paced environment, communicate effectively with diverse stakeholders, manage competing priorities and build trusted partnerships that create meaningful outcomes for landlords, service providers and the community.

About Our Team

The goal of Wake County Department of Housing Affordability & Community Revitalization is to ensure that quality affordable housing is available for all Wake County residents. As the population and economy continue to grow in Wake County, the need for affordable housing development and preservation increases. Not only do more units of affordable housing need to be built, but housing services must also be provided to support families and individuals to access or maintain safe, decent, affordable housing.

What You'll Bring

• Relationship-focused, collaborative and driven by a passion for expanding access to affordable housing
• Thrive in a fast-paced environment, communicate effectively with diverse stakeholders, manage competing priorities and build trusted partnerships that create meaningful outcomes for landlords, service providers and the community

Required

• Bachelor's degree in relevant field
• Three (3) years in leasing, real estate, city planning/public policy, subsidy programs marketing, or sales
• Valid Driver's License and "safe" driving record
• Equivalent education and experience are accepted

Preferred

• Three (3) years of property management experience
• Three (3) years of experience working in leasing, real estate, city planning, public policy, subsidy programs marketing or sales
• Two (2) years of experience working in affordable housing and/or homelessness