Land Rover Rocklin Sales Client Advisor

The Niello Company is a place where you can make a positive impact, support others, and grow both personally and professionally. We set high expectations while valuing every team member, creating an outstanding experience for our customers and a workplace our employees are proud to call home.

Qualifications

• Valid Driver’s License and clean DMV record
• Valid Sales License
• High School Diploma or equivalent
• Ability to read and comprehend instructions and information
• Professional personal appearance
• Excellent verbal and written communication skills
• Ability to meet company’s production and quality standards
• Basic technology skills (Email, Microsoft Office, Mobile Device, etc.)

Physical Requirements

• Spend time outdoors in various weather conditions
• Spend time indoors in air-conditioned areas
• Regular sitting, standing, and walking
• Infrequent bending, twisting, stooping, kneeling, and squatting
• Lifting 25 lbs. to 50 lbs.
• Infrequent reaching and lifting overhead, climbing stairs
• Regular repetitive hand/finger movement
• Infrequent grasping/grabbing with hands
• Pushing and pulling

Responsibilities

• Devote yourself to ensuring customer satisfaction
• Determine management, production, and quality requirements by asking questions and listening
• Attend company meetings as required
• Maintain a follow-up system, including designated CRM processes
• Establish personal performance goals consistent with company standards and devise strategies to meet them
• Review and analyze daily, weekly, monthly, and yearly actions to improve time utilization and planning
• Understand business terminology and stay updated on product and service technology changes
• Know and comply with federal, state, and local requirements governing the company’s business
• Follow lawful directions from supervisors and work rules/procedures
• Participate in performance management and interact positively with others to influence employee morale
• Uphold company’s non-disclosure and confidentiality policies
• Work evenings, weekends, and holidays as required
• Coordinate with the sales manager to set and meet new and used sales quotas and profit margin goals
• Introduce customers to parts, service, F&I, and general merchandise departments
• Utilize floor time effectively to meet customer needs and solicit sales
• Use established procedures for handling warranty items, completing paperwork, and maintaining the computerized inventory control system
• Actively develop prospects and demonstrate product advantages compared to other brands
• Cross-sell accessories, parts, F&I products, service contracts, and warranties
• Greet customers promptly and follow the outlined sales process
• Verify customer qualifications and handle complaints with empathy and a pleasant attitude
• Maintain a professional appearance and ensure consistent customer treatment by following documented procedures
• Conduct courteous and prompt telephone transactions
• Create a memorable vehicle delivery experience to foster customer loyalty
• Use a consistent quotation process for purchases, trade-ins, and vehicle sales
• Perform pre-delivery inspection and road test before customer delivery
• Attend pertinent trainings and stay current with sales techniques
• Sell/lease and deliver a minimum of 9 units per month
• Assist customers in selecting a vehicle by asking questions and listening to their responses
• Explain product performance, application, and benefits to prospects
• Describe optional equipment available for purchase and offer test drives
• Follow dealership procedures for test drives and sales control/follow-up systems
• Exhibit a high level of commitment to customer satisfaction
• Understand and comply with federal, state, and local laws governing retail automobile sales
• Establish personal income goals consistent with dealership standards and attend sales meetings
• Stay informed about new products, features, accessories, and their benefits
• Understand equity, values, and depreciation to explain to customers
• Ensure the sales manager meets each customer and turn 100% of closed deals to the business and insurance manager with completed paperwork
• Write complete sales orders and process paperwork according to dealership policies
• Prepare sold vehicles for customer delivery and introduce customers to service department personnel
• Schedule first service appointments and follow up on post-delivery items (tag/title work, 'we-owes', special requests)
• Maintain an owner follow-up system to encourage repeat and referral business
• Maintain a prospect development system and document all customer communication in CRM
• Complete additional tasks and projects as directed

Pay

$16.90 per hour plus bonus up to $16,500.00 per month, varying based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commissions.

Benefits

• Medical, Dental, and Vision plans for full-time team members and eligible part-time team members
• Health Savings Account and Flexible Spending Account
• Life Insurance and Disability Insurance
• 401(k) retirement plan
• Employee discount program
• Paid time off benefits, varying by position