Lancaster East Server Staff

Responsibilities

• Create and deliver an over-the-top guest experience
• Taking food and beverage orders as instructed by guests and assuring order accuracy and timely delivery
• Processing accurate and timely payments with integrity
• Serving as a menu knowledge expert in order to provide suggestions to guests based on preferences or requests
• Upselling menu items to generate higher sales
• Executing Responsible Alcohol Service in accordance with local and company regulations
• Ensuring that food safety standards are followed in accordance with local regulations
• Quickly bussing tables and resetting table supplies upon guest departure
• Successfully resolving conflicts or guest complaints as permitted by management
• Maintaining a stocked and clean serving station/dining room/workspace
• Completing deep cleaning tasks as assigned
• Generating positive working relationships with all team members, including the Front of House and Heart of House

Requirements

• Reliability, dependability, and good work ethic
• Prior serving experience, preferably in a high volume, full-service restaurant
• Basic food service, including proper and safe usage of appropriate restaurant equipment
• Knowledge of proper sanitation, food safety and security procedures
• Able to maintain professional demeanor under pressure
• Proficient understanding of food allergens
• Personable and friendly personality and ability to communicate with guests
• Strong understanding and delivery of excellent customer service and guest satisfaction
• Strong understanding of basic math functions and calculations involving currency
• Strong interpersonal skills and the ability to work both independently and with others
• Strong time management, organization, attention to detail, and multi-tasking skills
• Able to take direction and constructive feedback from both peers and management
• Able to lift and move up to 20 pounds
• Able to work at a fast pace and with high intensity while standing for an extended period of time

Qualifications

Not specified

Skills

• Customer service
• Food service
• Sanitation and safety
• Mathematics
• Communication
• Conflict resolution

Benefits

Not specified

Pay

Not specified

Schedule

Not specified