Lanai Air Ramp Service Agent (Honolulu)

About the role

Lanai Air is a critical component to the delivery of "high quality-high touch" consistent service experience to every guest traveling. Lanai Air is responsible for providing a seamless "point to point" delivery between the Hawaiian Islands. The Ramp Service Agent is responsible for overall cleanliness of the aircraft, vehicles, and ground equipment used in the operation.

Responsibilities

• Cleans and washes the interior and exterior of aircraft, vehicles, and equipment.
• Washes windows and cleans the tires of aircraft, vehicles, and equipment.
• Polishes the exterior of aircraft, vehicles, and equipment.
• Vacuums interior upholstery.
• Dusts and polishes wood work.
• Cleans dust and dirt out of controls in cockpit.
• Cleans the hangar facility, including floor and walls, on a regular basis.
• Reports any discrepancies to Supervisor.
• Continually keeps work areas clean and organized.
• Utilizes support equipment in a safe manner to accomplish work tasks.
• Provides aircraft marshaling as required utilizing hand signals to safely maneuver aircraft into and out of parking.
• Baggage and cargo handling, loading / offloading, and servicing of all inbound and outbound aircraft in accordance with prescribed procedures.
• Airport and ground transportation services, including transporting guests in a vehicle or golf cart between airport, lounge and / or aircraft.
• Operates company vehicles, radios, and equipment in a safe, efficient manner.
• Ensures that vehicles are fueled properly.
• FOD (Foreign Object Debris) inspections.
• Performs other duties as assigned.

Qualifications

• High school diploma/GED, preferred.
• Previous airline experience, preferred.
• Physical labor experience and/or working in a warehouse environment.
• Knowledge/Skills:
  • Requires the highest level of professionalism and hospitality when interacting with Lāna' i Air guest.
  • Requires good verbal and written communication skills.
  • Requires the ability to follow oral and written instructions.
  • Requires good judgment and a common sense approach to the work.
  • Must thrive in a fast-paced environment and be willing to lend a helping hand.
  • Must be able to maintain a positive attitude and work under conditions that are changing on a moment's notice.
  • Requires an ability to take responsibility and be accountable.
  • Must be skilled in multi-tasking.
  • The work load is constant and must be handled in a timely manner.
  • Responsible to handle a variety of tasks at the same time.
  • Must work harmoniously and professionally with co-workers and third party vendors.
  • Must be able to problem solve and to identify resources to use when faced with irregular operations.
  • Must have a practical background in application of aviation regulations, safety standards, and safe operating practices.
  • Must be flexible with schedule and be able to work within a 24/7 operation; including weekends (ie. Friday, Saturday, Sunday), holidays, and days off.

Qualifications

• Required Work Cards/Certifications:
  • Must be able to obtain and retain Airport Operational Area (AOA) badging and ramp license from the State of Hawaii Department of Transportation.
  • Valid Hawaii Driver’s License and successful review of Motor Vehicle Record.
  • Must complete all company’s required initial and recurrent training successfully.
  • Must be able to obtain certification to operate forklift trucks for the purpose of loading and unloading freight.

About Us

At Pūlama Lāna‘i, we honor our island’s history and celebrate its future every day. Our employees on Lanai and Oahu work with residents and businesses to achieve our bright vision together. If you are passionate about culture, collaboration, sustainability, economic diversity, community engagement and land stewardship on Lanai, we invite you to consider our open positions.