Lanai Air Ramp Service Agent (Kahului)

About the role

Lanai Air is a critical component to the delivery of "high quality-high touch" consistent service experience to every guest traveling. The Ramp Service Agent is responsible for overall cleanliness of the aircraft, vehicles, and ground equipment used in the operation. This position will also be responsible for aircraft arrival/departure handling, cargo & baggage acceptance, loading and offloading, and guest transportation.

Responsibilities

• Cleans and washes the interior and exterior of aircraft, vehicles, and equipment.
• Washes windows and cleans the tires of aircraft, vehicles, and equipment.
• Polishes the exterior of aircraft, vehicles, and equipment.
• Vacuums interior upholstery.
• Dusts and polishes wood work.
• Cleans dust and dirt out of controls in cockpit.
• Cleans the hangar facility, including floor and walls, on a regular basis.
• Reports any discrepancies to Supervisor.
• Continually keeps work areas clean and organized.
• Utilizes support equipment in a safe manner to accomplish work tasks.
• Position (tow) aircraft as required to meet daily flight operations and maintenance requirements.
• Baggage and cargo handling, loading / offloading, and servicing of all inbound and outbound aircraft in accordance with prescribed procedures.
• Airport marshaling as required utilizing hand signals to safely maneuver aircraft into and out of parking.
• Assist with transporting guests in a vehicle or golf cart between airport, lounge and / or aircraft.
• Assist with transporting cargo in a vehicle or Ground Support Equipment between distributor, loading/unloading zones and / or aircraft.
• Operates company vehicles, radios, and equipment in a safe, efficient manner.
• Ensures that vehicles are fueled properly.
• FOD (Foreign Object Debris) inspections.
• Performs other duties as assigned.

Qualifications

• High school diploma/GED, preferred.
• Previous airline experience, preferred.
• Physical labor experience and/or working in a warehouse environment.
• Knowledge/Skills:
  • Requires the highest level of professionalism and hospitality when interacting with Lāna' i Air guest.
  • Requires good verbal and written communication skills.
  • Requires the ability to follow oral and written instructions.
  • Requires good judgment and a common sense approach to the work.
  • Maintains a positive attitude and works under conditions that are changing on a moment's notice.
  • Handles a variety of tasks at the same time.
  • Works harmoniously and professionally with co-workers and third party vendors.
  • Identifies resources to use when faced with irregular operations.
  • Applies aviation regulations, safety standards, and safe operating practices.
  • Flexible with schedule and able to work within a 24/7 operation; including weekends (ie. Friday, Saturday, Sunday), holidays, and days off.
  • Obtains and retains Airport Operational Area (AOA) badging and ramp license from the State of Hawaii Department of Transportation.
  • Valid Hawaii Driver’s License and successful review of Motor Vehicle Record.
  • Completes all company’s required initial and recurrent training successfully.
  • Obtains certification to operate forklift trucks for the purpose of loading and unloading freight.

Physical Requirements

• The Ramp Service Agent position is a very physical position, working outside in the elements.
• While performing the duties of this job, the employee is regularly required to sit, talk, and hear.
• The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 70 pounds.
• Specific vision abilities required by this job include close vision, distant vision, and color vision.
• The employee is occasionally required to operate objects, tools, or controls.

About Us

At Pūlama Lāna‘i, we honor our island’s history and celebrate its future every day. Our employees on Lanai and Oahu work with residents and businesses to achieve our bright vision together. If you are passionate about culture, collaboration, sustainability, economic diversity, community engagement and land stewardship on Lanai, we invite you to consider our open positions.