Lana'i Experience Planner - Based in L.A

About the role

The Four Seasons Resort Lānaʻi is seeking a Lānaʻi Experience Planner (LEP) to join their team in Los Angeles. This role supports the resort and affiliated entities by coordinating personalized pre-arrival and on-island guest experiences.

Responsibilities

• Manage guest inquiries across phone, email, and chat channels, providing personalized recommendations, building detailed itineraries, and maintaining accurate guest profiles.
• Collaborate with internal teams to gather guest preferences, travel details, and special requests, ensuring seamless planning and execution of pre-arrival experiences.
• Coordinate travel arrangements with external providers such as transportation partners, sharing accurate information and ensuring a smooth guest journey.
• Identify opportunities to enhance guest experiences through personalized recommendations and upselling of resort services, activities, and experiences.
• Maintain accurate guest records and complete administrative responsibilities, including confirmations, correspondence, reporting, and documentation.

Qualifications

• Legal work authorization in the United States.
• Experience in luxury hospitality, guest experience coordination, concierge services, or other high-touch service environments.
• Proven ability to create personalized itineraries, coordinate activities and special arrangements, and deliver seamless pre-arrival and on-island guest experiences.

What to bring

• Passion for excellence and enthusiasm for customer service.
• Ability to stand for extended periods, lift up to 30lbs, and push/pull as needed during shifts.
• Holidays and weekends availability required.

Benefits

• Hourly Rate: $27.42
• 100% Employer contributed Medical, Dental, and Vision benefits.
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc.) as well as Paid Time Off & Holiday Pay.
• Inclusive and diverse employee engagement & recognition events all year-round.
• Complimentary stays and exclusive discounts at Four Seasons Worldwide.
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms.
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources.
• Comprehensive learning and development programs to help you master your craft.
• Energizing Employee Culture where you are encouraged to be your true self!