Laboratory Service Center Supervisor

Job Summary

Performs a critical role in support of new ATG service center in the Charlotte, NC, market. The Service Center Supervisor is responsible for scheduling sampling events, receiving samples, and arranging courier service to the Greenville lab for analysis. The role may include sample collection and performance of field analyses, including pH, Temperature, Total Residual Chlorine, Flow, and Composite setup and breakdown. This role also includes serving as a point-of-contact for Charlotte area clients and working closely with the project management group to ensure timely response and client satisfaction.

Essential Functions

• Generate labels and COCs for laboratory work in preparation for fieldTrack sample shipments with laboratories to ensure appropriate
• Log in samples to LIMS based on the submitted chains of custody with proposed scope
• Prepare bottle kits for client projects
• Perform other job-related duties and projects as assigned
• Take phone calls and assist with client requests and scheduling
• Complete and process basic forms, logs, and databases related to field activities

Supervisor Responsibilities

• Oversight of the service center, including scheduling and coordination with the courier service and the stack office on premises

Required Qualifications

• Bachelor’s degree or 4 years administrative experience
• Minimum 1 year of experience in managing laboratory
• Basic knowledge of environmental sampling techniques and safety practices
• Positive attitude and willingness to engage with clients to ensure client satisfaction
• Valid driver's license and ability to safely operate a motor vehicle

Pay Rate

$22-$25/hour DOE

Knowledge, Skills & Abilities

• Intermediate skill level in Microsoft Office programs, including Work, Excel, and Outlook
• Excellent written and verbal communication skills, both with internal customers and external vendors
• Professional behavior and
• Ability to be organized and pay attention to detail
• Ability to prioritize and multi-task, follow up on pending issues, meet deadlines, and work independently

Physical Demands

• Sitting for extended periods and the use of hands to finger is common
• Hearing and vision within normal ranges is helpful for normal conversations, to receive ordinary information and to prepare or inspect documents
• Regular use of the telephone and e-mail for communication is essential
• Exertion of up to 30 pounds of force may be occasionally required
• The employee is frequently required to stand and walk

Work Environment

While performing the duties of this job, the employee regularly works in an office setting as well as in the field.

Additional Job-Related Duties

Please note this job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. Additional job-related duties may be assigned.

Key Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• 401(K) Plan with Competitive Match
• Continuing Education and Tuition Assistance
• Employer-Sponsored Disability Benefits
• Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off (PTO), Paid Holidays, & Bonus Floating Holiday (if hired before July 1st)
• Profit Sharing or Individual Bonus Programs
• Referral Program
• Employee Discount Hub

EEO Commitment

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ethnicity, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or state law.