Laboratory Assistant/Phlebotomist I

About the role

Performs successful specimen collection while exhibiting competence, professionalism, excellent communication, and public relations skills. Demonstrates a thorough knowledge of the healthcare delivery system and familiarity with clinical laboratory services.

Responsibilities

• Collects adequate and correct blood specimens by venipuncture or microcollection techniques on adults, children, and infants.
• Facilitates collection, processing, and transportation of clinical laboratory specimens.
• Accurately processes laboratory orders using athena and LabDAQ in a timely manner.
• Performs and documents results of waived laboratory tests according to procedure.
• Provides technical and clerical support to ensure efficient operations and positive staff and patient relations.
• Follows departmental policies to correctly identify patients before obtaining specimens.
• Correctly labels all specimens and maintains accurate log records and worksheets.
• Promotes patient comfort and well-being during specimen collection.
• Follows Universal Precautions and OSHA Bloodborne Pathogen Standards; respects HIPAA guidelines.
• Provides collection instructions and processes specimens for urinalysis, 24-hour urine samples, and cultures.
• Depending on site location, may assist with Patient Services Representative activities, including:
  • Coordinating New Patient Management (distributing packets, maintaining records, initial screenings).
  • Conducting pre-visit chart prep.
  • Managing patient and provider schedules.
  • Following standard processes and protocols for clinical activities (medication refills, order follow-through, lab reporting).
  • Tracking and following up on patient issues with clinical support.
  • Issuing pre-appointment lab and health maintenance reminders.
  • Managing web portal scheduling and registration activities.
  • Conducting patient check-in and check-out activities.
• Flexibility to cover at other sites if needed.

Requirements

• High School Diploma or equivalent.
• 1+ years of phlebotomy experience preferred.

Skills

• Uses discretion and tact in all patient interactions.
• Projects professionalism in appearance and conduct.
• Ability to resolve problems related to patient samples and computer issues.
• Effectively distinguishes between low and high-priority activities.
• Clear and concise communication with accuracy and confidence.
• Basic keyboarding and computer literacy.
• Appreciation of various health insurance plans, including Medicare.
• Ability to work as a team player in a busy setting with interruptions.
• Flexibility to adjust hours to meet staffing demands.
• Ability to travel to alternative work sites.
• Maintains patient confidentiality.

Physical Requirements

• Good hearing, visual acuity, and fine motor skills for routine tasks.
• Ability to stand for long periods.
• Ability to lift 30 lbs.

Pay

$20.20 - $24.95 per hour for a full-time position. Actual compensation will be determined based on experience, skills, qualifications, and other job-related factors. Employees may also be eligible for additional compensation, including incentive or commission-based programs where applicable.

Benefits

• Comprehensive benefits package including medical, dental, and vision.
• Retirement savings with employer contributions.
• Paid time off, including volunteer time off.
• Pie day and other employee benefits.