Laboratory Assistant (Full-Time) Client Services Aiea Heights Aiea, HI
Job Functions, Duties, Responsibilities And Position Qualifications
About the role
We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation.
Responsibilities
- Provide immediate responses to client and customer questions
- Perform laboratory assistant duties including specimen processing, add-ons, and send-outs
- Investigate and resolve client issues, discrepancies, and report concerns
- Notify clients of STATs and critical values in accordance with guidelines
- Track and monitor send-out tests, escalating issues when necessary
- Collaborate with laboratory staff to ensure timely service and accurate results
- Maintain confidentiality, compliance, and professional communication at all times
Position Qualifications
- All You Need Is
- A High School Diploma or equivalent (college degree preferred)
- Strong problem-solving and decision-making skills
- Computer proficiency with the ability to learn new software quickly
- Excellent organizational, interpersonal, and communication skills
- Bonus Points If You’ve Got
- Laboratory Assistant (LAS or LA) experience
- Previous customer service experience
- 1–2 years working in a clinical laboratory environment
Benefits
- A feeling of satisfaction that you’ve helped people
- Opportunities to grow in your profession
- Free lab services for you and your dependents
- Work-life balance, including Paid Time Off and Paid Holidays
- Competitive benefits including medical, dental, and vision insurance
- Help saving for retirement with a 401(k) plus a company match
- A sense of belonging — we’re a community!
Pay
Base hourly pay rate: $19.74 to $21.71
Schedule
Scheduled Weekly Hours 40
Company Information
Location: Aiea, HI
Status: Full-time (Evening Shift)
Days/Hours: TBD
This opportunity is part of Sonic Healthcare USA, which is a subsidiary of Sonic Healthcare Ltd., headquartered in Sydney, Australia. Since its establishment in 1987, Sonic Healthcare has grown to become the world’s third-largest pathology/laboratory medicine company with operations in eight countries. Sonic’s success stems from the belief that a global culture of Medical Leadership leads to the delivery of outstanding medical services.
EEO Statement
Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.