Labor Relations Coordinator

Responsibilities

• Serves and triages as the primary intake point for labor and employee relations inquiries; routes matters to appropriate Labor or Employee Relations staff; ensures timely follow-up.
• Enters, updates, and maintains labor and employee relations cases in centralized database and tracking systems; ensures accuracy, completeness, confidentiality, and compliance with recordkeeping requirements.
• Assists with system-wide and internal organizational initiatives as necessary.
• Provides administrative and analytical support for grievances, employee relations matters, investigations, and complaints, including preparing correspondence, timelines, summaries, and document packets.
• Supports compliance with collective bargaining agreements, personnel policies, and employee relations procedures; flags potential issues and escalates concerns as appropriate.
• Prepares reports concerning the type and frequency of problems and their solutions.
• Prepares routine reports related to labor and employee relations activity, including case volume, trends, timelines, and outcomes.
• Prioritizes work assignments, conducts moderately complex analyses and develops resulting recommendations.
• Supports labor and employee relations activities such as investigation coordination, meeting scheduling, bargaining preparation, document management, projects and tracking action items.

Qualifications

• Bachelor's degree and / or equivalent experience / training
• Minimum 1–2 years of related experience including experience in labor relations, employee relations, human resources, legal/paralegal support, or a similar administrative or analytical role
• Demonstrated experience working in a high-volume, fast-paced environment requiring strong organization and attention to detail
• Demonstrated attention to detail and ability to accurately track, document, and manage multiple labor and employee relations cases
• Strong organizational and time-management skills with the ability to prioritize competing deadlines
• Demonstrated analytical skills to review information, identify issues, and support recommendations within established guidelines
• Knowledge of other areas of human resources
• Knowledge of organizational policies, procedures, and employee relations processes
• Strong written and verbal communication skills, including drafting professional correspondence
• Proficiency with databases, case management systems, and standard office software (e.g., Word, Excel, Outlook)
• Demonstrated interpersonal skills and ability to work collaboratively with diverse stakeholders
• Demonstrated ability to handle difficult or volatile situations / individuals effectively
• Ability to learn quickly, adapt to changing priorities, and work flexibly in a fast-paced environment