Labor Planning Manager

Location: Cranbury, NJ | Job Type: Full Time

About the role

The Workflow Controller plays a vital role in staffing, planning, and achieving site specific goals across Wayfair's Fulfillment Network. They work to ensure the accurate, timely, and cost efficient processing of the perfect order to our customers.

Responsibilities

• Create daily operating plans for a site and resolve variances between plan, actuals, and goals.
• Build plans at this cadence to align with Site Director and network priorities.
• Monitor plans and work-in-process backlogs to consider impacts of future planning and staffing.
• Provide input to strategic shift planning at the site to ensure the building is staffed according to mid‑long term volume projections.
• Coordinate with local site operations and central planning teams to analyze historical data and forecast demand for the site.
• Manage and interpret analyses of daily, weekly, and monthly site performance via Key Performance Indicators (Service Level Commitments).
• Engage at shift level in real time to make proactive changes supporting execution of the daily operations plan.
• Facilitate problem‑solving efforts when goals are not met based on current inputs to the daily plan (e.g., attrition, absenteeism, productivity).
• Support the site operations team by optimizing staffing requirements for the site‑specific daily plan.
• Build strong relationships with the site operations team to ensure proper execution of the daily capacity/throughput plan through education, visibility to data, and constant communication.
• Work closely with Network Planning, Field Industrial Engineering, Process Definition, and Standards Excellence to enable performance‑management improvements.

Requirements

• 3+ years of operational experience in distribution or manufacturing.
• Able to guide and influence peers and leaders across levels and organization; disseminate information effectively.
• Capacity planning experience or an Industrial Engineering background focused on operations flow and labor management.
• Technical aptitude in multiple systems; understanding of Google Suite, Data Visualization platforms, basic SQL/GBQ.
• Bachelor’s degree in a quantitative field (engineering, economics, math, statistics), business, or equivalent.
• Basic working knowledge of Six Sigma tools and Lean techniques; process‑focused, organized, and able to assess change‑management requirements.
• Strong understanding of technical/statistical tools to drive process improvements.

Pay

Annual base pay: $105,500 – $116,500 (may vary based on location, job‑related knowledge, skills, and experience). Equity, bonuses, commissions, and other forms of compensation may be provided as part of Wayfair’s total compensation package.

Benefits

Comprehensive suite of medical, financial, and additional benefits.

Schedule

Day shift.