Labor Planning Manager

Job Description

The Workflow Controller plays a vital role in staffing, planning, and achieving site specific goals across Wayfair's Fulfillment Network. They work to ensure the accurate, timely, and cost efficient processing of the perfect order to our customers.

What You'll Do

• Create daily operating plans for a site and resolve variances between plan, actuals, and goals.
• Build plans at this cadence to align with Site Director and network priorities.
• Maintain and interpret the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators (Service Level Commitments).
• Engage at shift level, in real time to make proactive changes to support execution of the daily operations plan.
• Facilitate problem solving efforts when goals are not met based on current inputs to daily plan - i.e. Attrition, Absenteeism, Productivity.
• Support site operations team by optimizing staffing requirements for the site specific daily plan.
• Build a strong relationship with the site operations team to ensure proper execution of the daily level capacity / throughput plan through education in visibility to data and constant communication.
• Work in close collaboration with Network Planning, Field Industrial Engineering, Process Definition and Standards Excellence to enable performance management improvements.

What You'll Need

• 3+ years operational experience in distribution or manufacturing.
• Able to guide and influence peers and leaders across levels and organization. Disseminate information effectively.
• Capacity Planning experience or Industrial Engineering background focused on operations flow and labor management.
• Technical aptitude in multiple systems; understanding of Google Suite, Data Visualization platforms, basic SQL/GBQ.
• Bachelor’s Degree in a quantitative field (engineering, economics, math, and statistics), business or equivalent.
• Basic and working knowledge of Six Sigma tools and Lean techniques; process focused, organized and able to assess change management requirements.
• Strong understanding in the use of technical/statistical tools to drive process improvements.