Labor Planning Manager

About the role

Wayfair’s Workflow Controller plays a vital role in staffing, planning, and achieving site-specific goals across Wayfair’s Fulfillment Network. They ensure the accurate, timely, and cost-efficient processing of the perfect order to our customers.

Responsibilities

• Create daily operating plans for a site and resolve variances between plan, actuals, and goals.
• Build plans at this cadence to align with Site Director and network priorities.
• Monitor plans and work-in-process backlogs to consider impacts of future planning and staffing.
• Provide input to strategic shift planning at the site to ensure the building is staffed according to mid- to long-term volume projections.
• Coordinate with local site operations and central planning teams to analyze historical data and forecast demand for that site.
• Manage and interpret the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators (Service Level Commitments).
• Engage at shift level, in real time, to make proactive changes to support execution of the daily operations plan.
• Facilitate problem-solving efforts when goals are not met based on current inputs to the daily plan (e.g., attrition, absenteeism, productivity).
• Support site operations team by optimizing staffing requirements for the site-specific daily plan.
• Build a strong relationship with the site operations team to ensure proper execution of the daily-level capacity/throughput plan through education, visibility to data, and constant communication.
• Work in close collaboration with Network Planning, Field Industrial Engineering, Process Definition and Standards Excellence to enable performance-management improvements.

Requirements

• 3+ years of operational experience in distribution or manufacturing.
• Ability to guide and influence peers and leaders across levels and the organization.
• Capacity-planning experience or Industrial Engineering background focused on operations flow and labor management.
• Technical aptitude in multiple systems; understanding of Google Suite, data-visualization platforms, and basic SQL/GBQ.
• Bachelor’s degree in a quantitative field (engineering, economics, math, statistics), business, or equivalent.
• Basic and working knowledge of Six Sigma tools and Lean techniques; process-focused, organized, and able to assess change-management requirements.
• Strong understanding in the use of technical/statistical tools to drive process improvements.

Pay

Annual base pay range: $100,000 – $110,000. The actual base pay offered may vary depending on location, job-related knowledge, skills, and experience. Additional compensation elements (e.g., equity, bonuses, commissions) and a comprehensive suite of medical, financial, and other benefits may be provided as part of the total compensation package.