Labeler Operations Lead

About the role

The Supply Lead position at Centaur Labs is responsible for managing the entire labeler lifecycle, from sourcing to onboarding, paying, supporting, and engaging labelers. This role involves working alongside systems that provide real-time spend and quality dashboards, track channel performance, and maintain the labeler taxonomy. The Supply Lead will make decisions on labeler payment rates, supply mix, fraud strategy, channel investment, and more.

Responsibilities

• Own sourcing strategy and cost. Set pricing rate cards, negotiate partner agreements, and define the supply mix across channels.
• Own contracting. Maintain SOW and contract templates for independent and partner-staffed labelers, plus the security standards we apply to each project. Work directly with outside legal counsel on partner negotiations and contract changes.
• Own trust and fraud. Run the identity verification, credentialing, and fraud-detection programs that protect both our specialist network and our app-based labeler community. The bad actors evolve with the industry; staying ahead is permanent.
• Own payments and offboarding. Run the payments cadence across our external payment tools, the offboarding workflow, and the controls that keep payments accurate, on time, and audit-ready.
• Own labeler experience. Set the frameworks for how labelers are supported on every project - the documentation, the tooling (Intercom), and the KPIs that make sure labelers feel heard and respected. Represent the voice of the labeler to leadership.
• Own the labeler database and taxonomy. Decide the structure, definitions, and when they change. A well-structured database is what makes independent-labeler-first viable.
• Manage the Supply team. Lead an agile team, run the cadence (weekly, biweekly metrics review, quarterly planning), and report Supply's KPIs to leadership.

Requirements

• 8-10+ years of operational experience, ideally at a labeling, annotation, or crowdsourcing company - or have run a sourcing/staffing network in clinical staffing, an online contractor marketplace, or healthcare contracting
• AI-native. When you see a recurring decision - matching labelers, screening for fraud, pricing a request - your instinct is to design it as a system, not to keep doing it by hand. You have built or contributed to a Claude / Cowork skill, custom GPT, or similar AI workflow inside an ops function
• Number-comfortable. Half the job is math - costs, margin, spend tracking, dashboards. You turn messy data into actions weekly
• Contract-comfortable. You read an SOW, mark up a partner agreement, and work alongside outside counsel without needing every clause translated
• Managed a network of contractors, contingent workers, or crowdsourcing communities before, and understand the general rules of the game
• An operator-entrepreneur. You write the processes, pick the tools, and define the metrics where they don't exist yet
• Operate under uncertainty. Deadlines aren't yours to set - when Sales closes a deal, the clock starts. Scope shifts mid-flight, and Supply absorbs it
• No ego about your own work. The process you build this quarter may be the one you replace next quarter
• Cross-functional. You work closely with Product (the platform our specialists use), Marketing (how we find them), and Sales (how we price them), and you can speak each of their languages
• Managed a small team before, including part-time and contract folks, and understand the difference between giving someone a task and giving someone ownership
• P&L ownership at a marketplace, staffing platform, or labeling company at scale
• Experience scaling a labeler or contractor network through 5-10x growth