Labcorp Genetics Customer Service Support Representative II- Remote

Responsibilities

• Answer high volume of inbound calls from patients, doctor's office and/or private insurance carriers.
• Make outbound calls to resolve open Patient AR and to resolve customer inquiries.
• Initiate payment plans for patients for outstanding balances.
• Routinely utilize multiple resources to resolve patient inquiries while on the phone.
• Maintain performance goals.

Requirements

• Minimum Qualifications:
• A high school diploma or GED equivalent.
• At least 3 years of healthcare-related call center experience.
• Preferred Qualifications:
• An associate’s degree.
• Experience with XIFIN.
• Bilingual in English and Spanish.
• 3 years of specialty testing or genetics healthcare customer service experience.
• 3 years of reimbursement, Medicare/Medicaid billing experience.

Additional Job Standards

• Strong verbal and written communication skills.
• Explain complex women's health, genetics and oncology testing coverage, costs, and financial responsibility to patients, providers, and payers with clarity and empathy.
• Attention to detail and focused.
• Team-oriented mindset with the ability to work independently.
• Excellent organizational skills.
• Proficiency navigating multiple computer screens and applications.
• Alpha-Numeric data entry proficiency.
• Ability to explain billing or account information clearly and professionally.
• Energetic, passionate customer service.
• Customer-focused problem solving and resolution skills.
• Adherence to confidentiality, privacy, and regulatory compliance requirements.

Pay

$19.00- $22.00 an hour

Schedule

Monday-Friday 7:30am - 4:00pm PST / 8:30am - 5:00pm MST/ 9:30am - 6:00pm CST / 10:30am - 7:00pm EST