Labcorp Genetics Customer Service Support Representative I- Remote

About the role

Labcorp is a global leader in laboratory services, diagnostic testing, and drug development solutions, helping healthcare providers, patients, researchers, and pharmaceutical companies make confident decisions that advance care and improve outcomes. Through unparalleled science, data, technology, and a worldwide laboratory network, Labcorp advances diagnostics, accelerates innovation, and addresses important health challenges. As part of the Labcorp Genetics (formerly Invitae) team, you will have the opportunity to do meaningful work, grow your career, and make a real impact on people’s health around the world.

Application window closes: 10/14/2026.

Schedule

Monday‑Friday 11pm EST to 8pm EST; Training hours: 9am EST‑6pm EST.

Responsibilities

• Answer high volume of inbound calls from patients, doctor's office and/or private insurance carriers.
• Make outbound calls as requested to resolve open Patient AR and to resolve customer inquiries.
• Initiate payment plans for patients for outstanding balances.
• Routinely utilize multiple resources to resolve patient inquiries while on the phone.
• Maintain performance goals.