Lab Support Tech, Amazon Key
Description
Key team's mission is to provide Amazon with 1-click access to every customer's doorstep worldwide. Come join Amazon Key as a Sales Operations professional supporting our innovative delivery solutions. In this role, you will partner with our sales and technical teams to improve customer experience through data-driven insights and operational excellence. You will refine the processes that shape our internal customer and sales operations experience, manage competing tasks, and influence stakeholders across the organization. A core part of this role is applying current AI tools to streamline workflows, automate repeatable processes, and operationalize new efficiencies. This role requires an understanding of engineering processes and the ability to work in a fast-paced, evolving environment. You will support multiple product-development programs with shifting priorities, partnering with engineering, product, and operations teams to improve Amazon Key products and the customer experience.
Key job responsibilities
Project Management: Own projects and initiatives from intake to on-schedule delivery, setting timelines, surfacing risks and blockers early, and keeping stakeholders aligned on progress
Business Insights & Analysis: Provide clear analysis of large quality assurance system-testing data sets, deliver actionable recommendations for sales leaders, and identify the root cause of technical issues
Data Visualization & Reporting: Build metrics and dashboards that track operational improvements and product reliability, and surface timely insights to the right stakeholders
Cross-functional Collaboration: Align engineering, product, operations, management, and suppliers by running focused working sessions, building consensus, and using analysis to resolve ambiguous requests and technical challenges
Documentation & Communication: Deliver clear written and verbal communication while transforming raw inputs into technical documentation for testing, installation, and sales procedures, ensuring consistency and accuracy across all sources
Process Enhancement: Identify automation opportunities across our product and testing systems to increase productivity and improve the sales operations experience
Operational Support: Drive operational management activities, including technical product research, hands-on system testing, and troubleshooting field-reported issues, to enhance the internal customer experience
Quality Assurance: Cross-check analytical data against other published sources to establish data integrity and keep our delivery solutions error-free
About The Team
At Amazon Key, we are on a mission to empower customers to easily manage access to their homes and businesses. As part of the Amazon Devices and Ring organization, we invent new devices, software, and services to solve critical problems for our B2C and B2B customers.
Basic Qualifications
Experience in using Microsoft Excel to manipulate and analyze large sets of data
Experience in technical support work, engineering, or an operations environment
Experience collaborating with cross-functional teams
2+ years of experience installing, troubleshooting, or testing hardware and software products
Basic engineering knowledge across mechanical, electrical, and software domains, with hands-on hardware experience
Preferred Qualifications
Experience working within a high-growth technology company
Experience in project/program management
Experience with Blueprint and electrical schematic reading
Experience in the mechanical or controls field, or experience with electrical theory, robotics, controls components, and automated equipment
Can show strong verbal and written communication skills
Basic engineering knowledge across mechanical, electrical, and software domains, with hands-on hardware experience
Company
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.