Lab Support Tech (1 pm-9:30pm rotating weekend and holidays)

Under the general supervision of the Laboratory Support Services Supervisor, the Laboratory Support Technician is responsible for providing quality customer-oriented laboratory services including specimen procurement, specimen processing, and related specialized procedures. This role ensures effective communication of information to users of Laboratory Services to support efficient department operations and mission fulfillment. Laboratory Support Technicians also provide training and guidance to less experienced staff.

Responsibilities

• Specimen Processing
  • Understands study protocols and processes specimens accordingly.
  • Prepares the workstation with all essential supplies to ensure smooth processing of specimens.
  • Receives and verifies identification of specimens according to laboratory policies and procedures.
  • Labels specimens according to laboratory policies and procedures.
  • Distributes specimens to appropriate lab sections within specific time frames.
  • Centrifuges and aliquots specimens, and follows all special handling instructions.
  • Processes, prepares, and stores specimens for send-out to reference laboratories.
  • Processes random and 24-hour urine specimens.
  • Monitors and records daily temperatures and performs scheduled maintenance of equipment.
• Customer Service and Communication
  • Communicates and cooperates to improve patient services and the quality of each patient's experience.
  • Demonstrates excellent communication skills with staff members and phone customers.
  • Establishes positive, professional relationships with coworkers and managers to enhance department efficiency.
  • Delivers reports in a timely fashion.
  • Respects and follows BMC's rules of confidentiality.
  • Consistently follows through and conveys accurate information.
  • Answers the telephone according to department policy and procedure.
  • Completes all appropriate logs for documentation and troubleshooting, and communicates to supervisor.
  • Incorporates Medical Center Values into all undertakings.
• Teamwork
  • Manages time appropriately and meets BMC standards for attendance and punctuality.
  • Assists coworkers on different benches as needed.
  • Follows department guidelines for dress code.
  • Documents activities related to Quality Improvement initiatives.
  • Assists in the pickup and delivery of specimens.
  • Attends department meetings or reviews minutes and documents the review.
  • Performs special procedures as requested by supervisors, assistants, and specialists.
  • Follows established hospital infection control and safety procedures.
• Information Systems
  • Utilizes technical training and acquires in-depth knowledge of the Sunquest LIS and its functions.
  • Performs Sunquest order/entry, inquiry, crediting, and other basic LIS functions.
  • Performs patient registration functions, including information updates.
  • Ensures current information in the specimen order or comment.
• Training
  • Assists in training new lab support technicians and students.
  • Commits to self-development by attending one BMC training session per year.
• Performs other duties as needed.

Requirements

• High School Diploma.
• One year of Phlebotomy, EKG, and/or specimen processing experience is preferred.
• Phlebotomy Certification (ASCP) preferred.

Working Conditions

Works in a clinical laboratory where there is some exposure to unpleasant odors, hazardous materials, toxins, and infectious specimens, but hazards are limited when proper protocols are followed. The role requires frequent walking and standing, and regular visual strain while closely examining specimens.

Schedule

1 pm–9:30 pm, rotating weekends and holidays.

Pay

Compensation range: $20.12–$26.02 per hour. This range is based on minimum job qualifications. Base pay is determined by a comprehensive evaluation of factors including education, experience, and licensure/certifications directly related to the role.

Benefits

• Medical, dental, vision, and pharmacy benefits.
• Contract increases.
• Flexible Spending Accounts.
• 403(b) savings match.
• Earned time cash out.
• Paid time off.
• Career advancement opportunities.
• Resources to support employee and family wellbeing.