Lab Support Services Supervisor - Customer Support

About the role

Labcorp is a global leader in laboratory services, providing insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies, and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology, and laboratory network, we advance diagnostics, accelerate innovation, and address critical health challenges. This role offers the opportunity to do meaningful work, grow your career, and make a real impact on people’s health worldwide.

Responsibilities

• Supervise the day-to-day operations of the non-technical staff for the Customer Support Services department
• Assist with preparation of laboratory specimens for analysis and testing
• Directly supervise, train, and mentor non-technical personnel of the department
• Monitor daily workflow in the lab and schedule adequate coverage
• Ensure all shifts in the department are properly staffed
• Research and resolve production errors, escalating when necessary
• Engage in continuous process and service-level improvements
• Perform quality assurance checks to ensure efficiency and accuracy
• Prepare and maintain Quality Assurance records and documents
• Meet regularly with direct reports to provide coaching and feedback for their development
• Administer and manage policies and procedures

Requirements

• High school diploma or GED
• 3 or more years of experience in a laboratory, healthcare, manufacturing, or warehouse environment
• Understanding of laboratory operations as well as policies and procedures
• Experience working in a high-volume laboratory environment
• Strong computer skills; proficient with Microsoft Office programs
• Ability to work independently and within a team environment
• High level of attention to detail with the ability to prioritize and multitask
• Ability to work in a fast-paced production environment and meet established turn-around times
• Strong communication skills, both written and verbal
• Ability to handle the physical requirements of the position
• Able to pass a standardized color blindness test
• Flexibility to work overtime or other shifts depending on business needs

Preferred Qualifications

• Associate’s degree
• 6 months or more of experience in a clinical laboratory
• 6 months or more supervising or leading a team

Schedule

Monday-Friday, 8:00am-5:00pm

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including:

• Medical, Dental, and Vision coverage
• Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance
• 401(k) plan
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are eligible only for the 401(k) Plan. Employees on a 7 on/7 off schedule receive all benefits except PTO or FTO.