Lab Supervisor

About the role

The Lab Supervisor oversees daily operations of all core laboratory departments, ensuring high standards of quality, accuracy, and regulatory compliance. This role involves supervising a team of laboratory professionals, managing workflows, troubleshooting technical issues, and maintaining an environment that fosters professional development and safety. The supervisor also collaborates with medical staff to ensure timely and accurate processing of diagnostic tests.

Supervision & Leadership

• Lead, supervise, and mentor a team of laboratory technicians and technologists analyzing veterinary patient samples.
• Monitor and evaluate staff performance, provide feedback, and conduct regular performance appraisals.
• Ensure adequate training and development opportunities for staff to maintain proficiency in laboratory techniques and instrumentation.
• Promote a collaborative and supportive work environment.

Operational Management

• Oversee day‑to‑day operations of the core laboratory, ensuring smooth workflows and adherence to turnaround‑time expectations.
• Monitor work activities for compliance with established policies and procedures; recommend changes and improvements.
• Manage inventory and ordering of laboratory supplies, ensuring adequate stock levels and timely replenishment.
• Troubleshoot and resolve technical issues related to hematology testing equipment and procedures.
• Ensure proper maintenance and calibration of laboratory instruments in compliance with manufacturer guidelines and regulatory standards.

Quality Assurance & Compliance

• Implement and maintain quality control (QC) and quality assurance (QA) programs to ensure accurate, reliable, and precise test results.
• Ensure laboratory practices comply with applicable regulatory agencies, including CLIA, CAP, OSHA, and HIPAA.
• Review and analyze test results for accuracy and make adjustments as necessary.
• Lead investigations and root‑cause analysis for any deviations or non‑conformances, ensuring corrective actions are taken.

Test Analysis & Reporting

• Ensure proper preparation, processing, and analysis of all core laboratory tested samples.
• Oversee the timely and accurate generation of test results and assist in complex cases as needed.
• Collaborate with various departments, including Medical and Support Operations, to interpret and communicate lab results.

Safety & Regulatory Adherence

• Ensure compliance with laboratory safety protocols and proper handling of hazardous materials.
• Monitor adherence to infection control and safety procedures to maintain a safe work environment for staff and patients.
• Participate in laboratory inspections and audits to ensure full compliance with federal and state regulations.

Education and Experience

• Bachelor’s Degree or equivalent experience in a healthcare/laboratory environment.
• 5+ years of experience in reference laboratories (required); 2 years of leadership experience (preferred).
• Experience in a clinical laboratory setting with comprehensive knowledge of high‑throughput hematology, chemistry, immunoassay, urinalysis, O&P/fecal and related analyzers/diagnostics.
• Certification as a Medical Laboratory Scientist (MLS) or Medical Technologist (MT) from an accredited organization (e.g., ASCP, AMT) preferred.
• Exceptional attention to detail and ability to maintain high standards of accuracy.
• Demonstrated ability to build, develop, and work within a clinical laboratory team, including creative problem‑solving and flexibility to meet rapid growth.

Technical Skills

• Proficiency in Microsoft Suite, internet, office/fax machines.
• Advanced proficiency with multiple Laboratory Information Systems.
• Customer focus: dedicated to meeting internal and external customer expectations and promoting a positive company image.
• Problem solving: actively listens to client and employee needs, addressing or resolving issues.
• Oral and written communication: effective communication with all organizational levels, demonstrating tact and a helping orientation.
• Conflict resolution: collaborative approach to resolve individual and organizational conflicts using negotiation and mediation strategies.
• Networking: establishes relationships across a broad range of people and groups.
• Task & time management: identifies priorities, makes timely decisions under tight deadlines, and monitors progress.
• Quality of work: strives for efficiency, effectiveness, and attention to detail while upholding company vision.
• Integrity: demonstrates high ethical and professional behavior in all business activities.
• Organizing/planning: efficiently utilizes resources and orchestrates multiple activities to achieve goals.
• Motivating others: creates a climate where people want to do their best and feel part of the team.
• Leadership: uses patience, tact, and diplomacy to communicate objectives and establish clear directions.
• Comfort with senior management: presents effectively to senior managers and maintains composure in a fast‑paced environment with KPIs including turnaround time.

Physical Position Requirements

• Must be able to remain in a stationary position for extended periods.
• Must be able to bend and crouch to reach supplies and lift over 30 pounds.
• Must possess the ability to communicate accurate information using both written and verbal skills in a professional manner.
• Ability to work in a lab environment with chemicals, reagents, and biological specimens.

About Zoetis

Zoetis’s purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, Zoetis discovers, develops, manufactures, and commercializes vaccines, medicines, diagnostics, and other technologies for companion animals and livestock. The company’s award‑winning culture focuses on colleagues’ careers, connection, and support, offering competitive healthcare and retirement savings benefits along with a range of programs to support employee well‑being.