Lab Supervisor

Pay Rate: $16.78–22.23/hr

Responsibilities

• Routinely verify that all options purchased by the customer are delivered as promised.
• Assist in recruiting, selecting, and training all lab associates on lab equipment and Lab Certification Program techniques as they progress through required certification steps.
• Ensure and verify all lab equipment is calibrated and maintained through maintenance checklists; lens inventory procedures are followed; and lab expenses are kept within budget.
• Address equipment malfunctions immediately.
• Communicate and work to achieve store goals with lab associates on a daily, weekly, and monthly basis.
• Routinely check work orders.
• Assist in controlling inventory shrinkage through the monitoring and recording of breakage, defects, exchanges, receipts, inventory levels, and supplies.
• Schedule lab associates in compliance with payroll guidelines while considering skill levels and customer demands.
• With the support of the General Manager and/or the District Technical Manager, conduct lab associate performance appraisals and coaching/counseling meetings when expectations are not achieved.
• Ensure that all Company safety rules and standards are followed in accordance with the Hazardous Communication Policy, including internal handling and waste disposal.
• May act as supervisor of overall store operations in absence of a Retail Supervisor and/or General Manager.
• Embrace and promote Company Culture and Code of Business Conduct.

Requirements

• High School Diploma, GED, or equivalent experience required.
• One (1) to five (5) years of related experience required.
• Must meet all Lab Certification requirements.
• Must be able to read, write, and communicate in English to understand written procedures, hazardous warnings, etc.
• Favorable result on Background Check.
• Must have own vehicle and be an insured, licensed driver in current state of residence.
• Must demonstrate practical application of optical theory and math.

Skills

• Communication, interpersonal, and negotiation skills.
• Strong organization and supervisory skills.
• Detail-oriented and well-organized.
• Able to communicate clearly and effectively with associates and clients.
• Energetic and self-motivated.
• Team player with problem-solving abilities.
• Able to work under stress with interruptions and deadlines.
• Effectively use a computer and view computer screens.

Physical & Environmental Demands

• Work changing schedules to meet business demands.
• Work inside location with exposure to temperature changes.
• Stand, use hands and fingers to handle, feel, pick, or pinch, and talk or hear most of the time.
• Occasionally required to stand, walk, and reach with hands and arms.
• Frequently lift and/or move up to 20 pounds.
• Bend and stoop continuously.
• Reach above shoulder continuously.
• Wear protective eyewear and gloves.
• Work with substances that may cause skin irritation and/or noxious fumes.
• Noise level in this location is moderate (use of computers, printers, and machines).
• Must work onsite and participate in interactive onsite meetings on a regular and predictable basis.

Training

• Complete all required company training within required timeframes.
• Cross-training in all departments as needed.