Lab Supervisor

About the Role

Responsible for overseeing a team of phlebotomists and/or medical assistants in the coordination of daily specimen processing in the laboratory department at a practice. Oversees clinic level, multi-clinic level phlebotomy, laboratory testing, quality control, instrument troubleshooting, and maintenance. Communicates with staff physicians, clinic employees, operations, and AON Lab regarding patient specimens. Ensures efficient and technically correct systems and procedures in the lab that include QA/QC of reagents, instrumentation, proficiency testing, etc.

Responsibilities

• Oversees the scheduling of staff to process patient specimens and perform patient specimen testing for the clinic.
• Monitors workflow and trains staff on proper procedures.
• Operates all instruments and is proficient in all software used in clinic laboratory areas.
• Performs instrument maintenance and QC.
• Reviews daily technical systems for assurance of quality and efficiency and applies corrective action when necessary.
• Assures adherence to laboratory Standard Operating Procedures.
• Assures instruments and reagents are within quality parameters.
• Participates in laboratory research and development projects as needed and as time permits.
• Maintains personal continuing education for license renewal and keeps license current.
• Coordinates with clinic and AON Lab Analyst for ordering supplies.
• Ensures and maintains confidentiality of all patient and employee information.
• Performs proper quality control procedures before patient testing.
• Performs laboratory blood work and blood draws.
• Follows laboratory procedures for specimen handling and processing.
• Assists providers bedside during bone marrow biopsies.
• Prepares blood or bone marrow slides for evaluation.
• Sends outside labs to appropriate facilities as dictated by patient’s insurance plan.
• Receives lab reports and documents in the patient’s chart or Onco/EMR for physician’s review.
• Shows physician critical blood counts according to guidelines.
• Ensures laboratory compliance with state and federal regulatory agencies.
• Observes safety guidelines and maintains cleanliness of the laboratory and equipment.
• Completes miscellaneous duties as assigned.

Supervisory Duties

• Initiates actions and makes decisions within established precedents or well-defined policy.
• Oversees daily activities to maximize scheduling and real-time utilization of resources.
• Supervises phlebotomists and ensures proficient and safe patient care.
• Interacts with management to ensure smooth workflow.
• Participates in planning processes.
• Oversees department metrics and interacts with outside vendors for laboratory improvement.
• Directs validation processes for new systems, policies, or procedures.
• Monitors volume trends and ensures appropriate stocking of supplies.
• Writes/edits/updates policies and procedures.
• Maintains favorable working relationships and promotes a positive work environment.
• Keeps manager informed of problems and takes corrective action.

Qualifications

• Bachelor's Degree in Clinical Lab, Chemistry, Biology, or related field (experience may substitute for education).
• Greater than 5 years of clinical laboratory experience in the specialty for which you will supervise.
• Previous supervisory experience preferred.
• Valid Driver’s License and vehicle for travel to other clinic locations.

Skills

• Critical thinking, problem-solving, analysis, decision-making, planning, time management, and organizational skills.
• Interpersonal skills, emotional intelligence, diplomacy, conflict management, and diversity awareness.
• Effective communication skills (oral, written, presentation) and active listening.
• Strong customer focus and ability to build an engaging culture.
• Self-management and ability to work independently in a fast-paced, multi-site environment.
• Leadership and mentoring skills.
• Human resources management skills.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and EMR.

Schedule

Monday to Friday, 8:00 AM – 5:00 PM. Occasional overtime and weekend shifts may be required based on operational needs.

Pay

Hiring Range: $61,400.00 - $88,175.00

Location

Oncology Consultants - Medical Center CCO Office