Lab Manager - III

Responsibilities

• Applying advanced analytical skills and technical resources at the tactical levels and implementing infrastructure solutions supporting command decision making and execution of mission requirements
• Support the implementation of new technologies and equipment in the lab environment
• Assesses network topology and device configurations identifying critical security concerns and providing security best practice recommendations
• Advise and provide insight on development of lab standard operating procedures (SOPs) and policies
• Provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users
• Provide support for MacOS and iOS to users
• Perform troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues
• Aid in the management of user accounts and resetting credentials
• Implement granular access control and monitor systems for acceptable performance and user accessibility, establish backups, and monitor systems security
• Resolve complex storage problems across the enterprise related to storage and replication strategies across local and wide area networks
• Monitor channels for storage-related network and system issues and remediate them as they occur
• Assist in the management of user accounts and resetting credentials
• Perform troubleshooting and resolve complex storage problems across the enterprise related to storage and replication strategies across local and wide area networks
• Monitor channels for storage-related network and system issues and remediate them as they occur

Requirements

• U.S. Citizenship
• Active DoD Secret clearance, TS/SCI clearance preferred
• Ability to obtain DHS Suitability
• 5+ years of directly relevant experience in system administration
• Experience with multiple operating systems, to include Linux/Unix & MacOS
• Experience and knowledge of networking and network administration
• Experience with Virtual Private Networks (VPN)
• Experience with virtual desktops (Citrix, VMWare)

Qualifications

• BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 7+ years lab management or systems administration experience

Skills

• Experience working with SIEMs to include ELK and Splunk
• Virtualization automation and optimization experience
• Experience working with Jamf Pro, DEP, and Enterprise Connect implementation
• Experience writing technical procedures and standard operating procedures

Benefits

• Health, Dental, Vision, and Flexible Spending Account
• Paid Time Off (PTO)
• 11 paid holidays
• Tuition Education Assistance
• Professional Development
• 401(k) retirement plan
• Life insurance and short- and long-term disability insurance
• Employee Referral Program
• Marketing Incentive Plans