Lab Courier Services Dispatcher - Off Shifts
Overview
A valid Ohio driver’s license and proof of auto insurance are required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications, and training set forth by Nationwide Children’s Hospital and maintain qualification of insurance guidelines.
Job Description
Provides high quality professional support to internal and external customers in a manner which meets or exceeds defined department objectives.
Receives and transmits client information via computer and telephone to hospital staff and couriers.
Essential Functions
Obtains and accurately documents client information/requests and dispatches couriers appropriately.
Documents designated communications/events in written logs and computerized databases.
Aids in the development of computer programs, report designs, and monthly statistical reports.
Maintains a working knowledge of all client services databases and report formats.
Aids in the training of new staff and documents their progress according to department guidelines.
Addresses client concerns by researching problems and identifying resolutions, using basic troubleshooting skills.
Maintains a schedule to complete routine and on-demand routes daily.
Handles requests and pick-ups and deliveries from various locations such as labs, pharmacies, home care, referring hospitals, clinics, physician offices, and outpatient centers as needed.
Documents all route information and pick-ups according to department guidelines.
Evaluates and monitors weather conditions throughout the shift to pre-plan for anticipated trips and delays throughout the region.
Education Requirement
A high school diploma or equivalent is required.
Licensure Requirement
A valid Ohio driver’s license and proof of auto insurance are required by hospital policy and position-specific requirements.
Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications, and training set forth by Nationwide Children’s Hospital and maintain qualification of insurance guidelines.
Skills
Familiarity with personal computer and/or mainframe systems is required.
Skill in using database and spreadsheet software is highly preferred.
Analytical and organizational skills are essential.
Excellent verbal and written communication skills are required.
Excellent interpersonal and problem-solving skills are necessary.
Ability to multi-task is important.
Knowledge of medical terminology is beneficial.
Physical Requirements
- OCCASIONALLY: Electricity, Fume / Gases / Vapors, Lifting / Carrying: 41-60 lbs, Lifting / Carrying: 61-100 lbs, Loud Noises, Power Tools, Pushing / Pulling: 100 lbs or greater with assistance, Pushing / Pulling: 61-100 lbs, Reaching above shoulder
- FREQUENTLY: Chemicals/Medications, Climb stairs/ladder, Communicable Diseases and/or Pathogens, Hand use: grasping, gripping, turning, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 21-40 lbs, Patient Equipment, Pushing / Pulling: 41-60 lbs, Repetitive hand/arm use, Squat/kneel, Standing, Walking
- CONTINUOUSLY: Audible speech, Bend/twist, Biohazard waste, Blood and/or Bodily Fluids, Cold Temperatures, Color vision, Computer skills, Decision Making, Depth perception, Driving motor vehicles (work required), Flexing/extending of neck, Hearing acuity, Hot Temperatures, Interpreting Data, Lifting / Carrying: 11-20 lbs, Machinery, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Pushing / Pulling: 26-40 lbs, Seeing – Far/near, Sitting, Working Outdoors
- Additional Physical Requirements Performed But Not Listed Above (not specified)
Note: The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet