Supervisor, Lab Service Engineering - Off Shift

About the role

This role is performed during nights and/or weekend hours. The Supervisor, Laboratory Service Engineer - Off Shift provides leadership support to the service engineering staff and troubleshoots for equipment-related escalated issues. They oversee service engineers' day-to-day activities and ensure the laboratory's equipment needs are met.

Responsibilities

• Serve as the primary source of contact for service engineers, overseeing their day-to-day functionality.
• Conduct routine check-in meetings with each service engineer, as appropriate.
• Provide mentoring and technical guidance to service engineers.
• Ensure adequate coverage for day-to-day workload needs; recommend approval or rejection of requested time off.
• Maintain oversight for the quality of mechanical work performed and appropriate documentation.
• Escalate any quality or performance concerns of engineers to management.
• Provide information and suggestions to improve company technical documentation or processes.
• Work closely with the technical service team to provide service requirements and potential operational improvements.
• Aid and coordinate training methodology and training documentation in conjunction with other engineer leads/leadership.
• Escalate service concerns, as appropriate.
• Support instrument and automation services leadership in the introduction and adoption of organizational initiatives.
• Provide feedback on the effectiveness of training for new employees, training methodology, and training documentation in conjunction with other engineer leads/leadership.
• Ensure that assigned support requests from cross-functional project teams or business units are being actively addressed.
• Ensure that any incoming support requests from outside of the normal channels are properly routed to ensure they are assigned and actively addressed.
• Commission new laboratory equipment such as centrifuges, liquid handling robots, and shakers.
• Perform instrument installations and qualifications per service policies.
• Track all service activities utilizing systems developed in accordance with service policies and procedures.
• Ensure all service documentation is complete, timely, and accurate following good documentation practices (GDP).
• Provide information and suggestions to improve company technical documentation and/or processes.
• Ensure appropriate hand-off communication and work completion between shifts.
• Monitor and respond to incoming support requests by cross-functional teams, or other communication that requires lab service engineers.
• Promote customer satisfaction through problem-solving, clear and effective communications, professional appearance, and efficient repair/maintenance activities.
• Manage schedule and work priorities to ensure that urgent customer requirements are addressed appropriately, and customer satisfaction is optimized.
• Consistently demonstrate exceptional leadership qualities, including but not limited to the ability to attract and retain the best team, foster a culture of high performance, lead with integrity, humility, accountability, and courage, and set a clear vision to energize teams towards the future.
• Absorb and effectively prioritize tasks.
• Communicate effectively with all levels of staff through both verbal and written communication.
• Adaptability, openness to change, and ability to work in ambiguous situations and respond to new information and unexpected circumstances.
• Self-motivation and reliability, ability to stay focused on a task and work independently.
• Strong attention to detail and focus on quality output.
• Strong interpersonal skills; ability to easily convey concepts and priorities, as well as ability to solicit feedback and inputs across all levels of the organization.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.

Qualifications

• Bachelor’s Degree in Engineering, Technology, Molecular Biology, Electronics, or a related field, or
• Associates degree and 2 years of relevant experience, or
• High School Diploma/General Education Degree (GED) and 4 years of relevant experience, in lieu of a Bachelor’s Degree.
• 5+ years of experience in service engineering or related industry, or
• 3+ years of experience supporting the administration/execution of a service program, or
• 2+ years of experience leading and/or directing people and/or project teams.
• Proficiency in Microsoft Office programs, such as Word, Excel, and PowerPoint.
• Authorization to work in the United States without sponsorship.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

Skills

• Ability to perform mechanical tasks relevant to maintenance and repair of complex laboratory equipment, such as liquid handling robots.
• Experience with Next-Generation Sequencing (NGS).
• Experience with digital pathology imaging.
• Experience maintaining histology equipment.
• Experience with load and/or updated software applications.
• Experience in the maintenance and repair of automation equipment.
• Experience planning workload, allocating tasks, and scaling operations to align with business priorities.
• Working knowledge of clinical laboratory service operations and activities.

Benefits

The annual base salary range for this position is $91,000.00 - $155,000.00. This position is bonus eligible. Exact Sciences offers an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.

Pay

$91,000.00 - $155,000.00

Schedule

Nights and/or weekends

Requirements

• Ability to lift up to 40 pounds for approximately 5% of a typical working day.
• Ability to work seated for approximately 60% of a typical working day.
• Ability to work standing for approximately 40% of a typical working day.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 60% of a typical working day.
• Ability to comply with any applicable personal protective equipment requirements.
• Ability to employ gross motor and fine motor skills during maintenance of laboratory equipment.
• Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm.
• Ability and means to travel between local Exact Sciences locations.
• Ability to travel 25% of working time away from work location, may include overnight/weekend travel.

Qualifications

• Bachelor’s Degree in Engineering, Technology, Molecular Biology, Electronics, Life Sciences, or a related field.
• 4+ years of experience leading and/or directing people and/or project teams.
• Experience with Next-Generation Sequencing (NGS).
• Experience with digital pathology imaging.
• Experience maintaining histology equipment.
• Experience with load and/or updated software applications.
• Experience in the maintenance and repair of automation equipment.
• Experience planning workload, allocating tasks, and scaling operations to align with business priorities.
• Working knowledge of clinical laboratory service operations and activities.