Lab Computing Technician

Locations

{{:}} Cambridge, MA
Framingham, MA
Waltham, MA

Responsibilities

• Support the end-user desktop including, but not limited to, troubleshooting issues, implementing approved software, and removing older software versions
• Setting-up, maintenance and administration of end user computer devices and related computing environments including systems software, applications software, hardware, and configurations
• Some troubleshooting of lab instruments/lab computer systems interfaces
• Aid in data storage solutions
• Duties will include troubleshooting and repair of OS's, MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software applications, hardware issues, laptop parts replacement, imaging, data wiping, asset control, and detailed ticket documentation

Required Skills

• Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills are required
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
• Strong written and verbal communication skills
• Provide positive customer experiences when working with users
• Can manage multiple projects / tickets simultaneously
• Quickly diagnose issues and work to resolve
• Adapt to an ever-changing environment

Qualifications

• Associate Degree or technical institute degree or equivalent experience required
• Prior experience in IT Deskside/Desktop break/fix support or similar role
• Excellent Windows 7/10 and Microsoft Office Suite (including O365) trouble shooting skills, as well as hardware trouble shooting skills
• Experience in using a ticket system experience is a plus

Benefits

CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies. We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts.

About the Role

This role will require full-time on-site presence at a client site in the greater Boston area
This role is not eligible for relocation assistance

Skills

Independent, Self-Motivated & Results driven
Willing & able to quickly acquire new Technical Skills & Business Principles
Critical thinker who possesses logical reasoning
Curious and always looking for creative solutions to complex problems