Lab Call Center Tech

Responsibilities

• Receives and handles all incoming laboratory calls.
• Communicates with clients to manage and resolve their needs.
• Obtains and prepares specimens for laboratory testing.
• Performs clerical functions in the entry of laboratory data, reporting, and posting of laboratory reports.
• Assists in training and monitoring of employees.
• Transports and receives specimens with knowledge regarding age-specific laboratory needs of the patient.
• Communicates and verifies information with clients/laboratory personnel regarding laboratory specimens and courier pickups.
• Performs clerical duties necessary to process laboratory specimens and reports.
• Inventories and stocks supplies; checks, inspects, and ensures proper storage and handling.
• Assists with Laboratory Processing Tech and referral testing area when needed.
• Assists with employee performance evaluations and counseling.
• Responsible for all documentation required for the tasks performed.
• Assists the Administrative Supervisor and Technical Specialist in training pre-analytical employees.
• Provides input to the Administrative Supervisor on the work habits of preanalytical employees.
• Assists in monitoring workflow in pre-analytical areas.
• Maintains performance, patient and employee satisfaction, and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook.
• Adheres to DCH Behavioral Standards, including creating positive relationships with patients/families, coworkers, colleagues, and self.
• Performs essential job functions in a manner that ensures the safety of patients, visitors, and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors, and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety.
• Uses electronic mail, time and attendance software, learning management software, and intranet.
• Adheres to all DCH Health System policies and procedures.
• Frequent interaction with others in the Laboratory and other departments in person, by telephone, or by email to resolve issues impacting patient care.

Requirements

• High school graduate or possess a GED certificate.
• Preferable laboratory work experience, but not required.
• Must be able to operate general office equipment, appropriate laboratory equipment, and computers.
• Abilities demonstrated in areas of assigned responsibilities by successful completion of annual laboratory competency testing.
• Must be able to read, write legibly, speak, and comprehend English.
• Must have mobility sufficient to move about, including standing, reaching, stooping/crouching, bending, lifting, turning, and handling.
• Able to stand, walk, and sit for long periods of time.
• Able to lift a maximum of 50 pounds with frequent lifting and/or carrying objects weighing over 10 pounds.
• Vision and hearing must be normal or corrected to within normal; normal color vision for tasks requiring color differentiation.
• Includes exposure to human body fluids, disease, infection, laboratory chemicals, and hazardous material.
• Requires wearing common protective or safety equipment.
• Physical presence on site is essential.
• Able to perform the duties with or without reasonable accommodation.

Work Environment

Due to the emotional and/or emergency nature of patient care, some customers may be unpleasant, angry, or discourteous in their requests for Laboratory services.