Client Services Laboratory- Call Center

About the role

Inova Central Lab is looking for a dedicated Client Services Laboratory Representative Call Center. This role is Part-time and shifts may vary: Days with occasional evenings and every other weekend. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Responsibilities

• Provides quality customer service and technical phone support.
• Maintains positive client relationship through timely, courteous, accurate, and efficient handling of calls.
• Provides technical support to ensure quality of specimens for laboratory testing.
• Provides requested information to clients.
• Coordinates and dispatches courier services as needed.
• Ensures stat specimens are delivered to the lab timely.
• Participates in professional growth opportunities to enhance personal, team and department development.
• Demonstrates knowledge of regulatory standards while satisfying compliance requirements.
• May perform additional duties as assigned.

Requirements

• Education: High School diploma or GED equivalent
• Experience: 1 year of related experience

Benefits

• Medical, dental and vision coverage.
• Robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and more.

Schedule

Part-time; shifts may vary: Days with occasional evenings and every other weekend.